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How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Thanks \",\"start\":71.435,\"end\":71.79863647460938},{\"word\":\"for \",\"start\":71.79863647460938,\"end\":72.16227270507812},{\"word\":\"confirming.\",\"start\":72.16227270507812,\"end\":72.5259091796875},{\"word\":\" How \",\"start\":72.7005,\"end\":73.06413647460937},{\"word\":\"many \",\"start\":73.06413647460937,\"end\":73.42777270507813},{\"word\":\"reps \",\"start\":73.42777270507813,\"end\":73.7914091796875},{\"word\":\"do \",\"start\":73.7914091796875,\"end\":74.15504541015625},{\"word\":\"you \",\"start\":74.15504541015625,\"end\":74.51868188476563},{\"word\":\"have \",\"start\":74.51868188476563,\"end\":74.88231811523437},{\"word\":\"on \",\"start\":74.88231811523437,\"end\":75.24595458984375},{\"word\":\"the \",\"start\":75.24595458984375,\"end\":75.6095908203125},{\"word\":\"phones, \",\"start\":75.37869702148437,\"end\":75.74233325195313},{\"word\":\"inbound \",\"start\":75.37869702148437,\"end\":75.74233325195313},{\"word\":\"or \",\"start\":75.37869702148437,\"end\":75.74233325195313},{\"word\":\"outbound?\",\"start\":75.37869702148437,\"end\":75.74233325195313}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"Eight. \",\"words\":[{\"word\":\"Eight. \",\"start\":78.405994,\"end\":78.646}]},{\"role\":\"agent\",\"content\":\"Great, eight reps. 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I appreciate it. \",\"words\":[{\"word\":\"Thanks, \",\"start\":91.296,\"end\":91.696},{\"word\":\"man. \",\"start\":91.696,\"end\":91.776004},{\"word\":\"I \",\"start\":91.776004,\"end\":91.856},{\"word\":\"appreciate \",\"start\":91.856,\"end\":92.096004},{\"word\":\"it. \",\"start\":92.096004,\"end\":92.176}]},{\"role\":\"agent\",\"content\":\"Totally get it. I'll be here if you change your mind. 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No rush, take your \",\"words\":[{\"word\":\"in—can \",\"start\":18.565272705078126,\"end\":18.9289091796875},{\"word\":\"you \",\"start\":18.9289091796875,\"end\":19.29254541015625},{\"word\":\"hear \",\"start\":19.29254541015625,\"end\":19.656181884765626},{\"word\":\"me \",\"start\":19.320363525390626,\"end\":19.684},{\"word\":\"alright? \",\"start\":19.320363525390626,\"end\":19.684},{\"word\":\"No \",\"start\":19.684,\"end\":20.047636474609376},{\"word\":\"rush, \",\"start\":20.047636474609376,\"end\":20.411272705078126},{\"word\":\"take \",\"start\":20.411272705078126,\"end\":20.7749091796875},{\"word\":\"your \",\"start\":20.7749091796875,\"end\":21.13854541015625}],\"metadata\":{\"response_id\":1}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":20.846,\"end\":21.166}]},{\"role\":\"agent\",\"content\":\"Awesome!\",\"words\":[{\"word\":\"Awesome!\",\"start\":22.274,\"end\":22.637636474609376}],\"metadata\":{\"response_id\":2}},{\"role\":\"user\",\"content\":\"I've been saying yes, bro. \",\"words\":[{\"word\":\"I've \",\"start\":22.756,\"end\":23.156},{\"word\":\"been \",\"start\":23.156,\"end\":23.236},{\"word\":\"saying \",\"start\":23.236,\"end\":23.396},{\"word\":\"yes, \",\"start\":23.396,\"end\":23.716},{\"word\":\"bro. \",\"start\":23.716,\"end\":23.795999000000002}]},{\"role\":\"agent\",\"content\":\"Haha, got it! Thanks for that. So, what brought you to Pipes today?\",\"words\":[{\"word\":\"Haha, \",\"start\":24.741,\"end\":25.104636474609375},{\"word\":\"got \",\"start\":25.104636474609375,\"end\":25.468272705078125},{\"word\":\"it!\",\"start\":25.468272705078125,\"end\":25.8319091796875},{\"word\":\" Thanks \",\"start\":25.936833251953125,\"end\":26.3004697265625},{\"word\":\"for \",\"start\":26.3004697265625,\"end\":26.66410595703125},{\"word\":\"that.\",\"start\":26.420738525390625,\"end\":26.784375},{\"word\":\" So, \",\"start\":26.784375,\"end\":27.148011474609376},{\"word\":\"what \",\"start\":27.148011474609376,\"end\":27.511647705078126},{\"word\":\"brought \",\"start\":27.511647705078126,\"end\":27.8752841796875},{\"word\":\"you \",\"start\":27.8752841796875,\"end\":28.23892041015625},{\"word\":\"to \",\"start\":28.23892041015625,\"end\":28.602556884765626},{\"word\":\"Pipes \",\"start\":28.602556884765626,\"end\":28.966193115234375},{\"word\":\"today?\",\"start\":28.8007802734375,\"end\":29.164416748046875}],\"metadata\":{\"response_id\":3}},{\"role\":\"user\",\"content\":\"I run a call center, and I wanna see what you guys are offering. \",\"words\":[{\"word\":\"I \",\"start\":32.436,\"end\":32.836},{\"word\":\"run \",\"start\":32.836,\"end\":32.996},{\"word\":\"a \",\"start\":32.996,\"end\":33.156},{\"word\":\"call \",\"start\":33.156,\"end\":33.316},{\"word\":\"center, \",\"start\":33.316,\"end\":33.956},{\"word\":\"and \",\"start\":33.956,\"end\":34.116},{\"word\":\"I \",\"start\":34.116,\"end\":34.356002000000004},{\"word\":\"wanna \",\"start\":34.356002000000004,\"end\":34.676002},{\"word\":\"see \",\"start\":34.926,\"end\":35.486},{\"word\":\"what \",\"start\":35.486,\"end\":35.725997},{\"word\":\"you \",\"start\":35.725997,\"end\":35.966},{\"word\":\"guys \",\"start\":35.966,\"end\":36.286},{\"word\":\"are \",\"start\":36.286,\"end\":36.525997},{\"word\":\"offering. \",\"start\":36.525997,\"end\":36.845996}]},{\"role\":\"agent\",\"content\":\"Ah, running a call center can definitely keep you on your toes. Is this your first time exploring this kind of AI solution?\",\"words\":[{\"word\":\"Ah, \",\"start\":37.858,\"end\":38.221636474609376},{\"word\":\"running \",\"start\":38.221636474609376,\"end\":38.585272705078125},{\"word\":\"a \",\"start\":38.585272705078125,\"end\":38.9489091796875},{\"word\":\"call \",\"start\":38.9489091796875,\"end\":39.31254541015625},{\"word\":\"center \",\"start\":39.31254541015625,\"end\":39.676181884765626},{\"word\":\"can \",\"start\":39.676181884765626,\"end\":40.039818115234375},{\"word\":\"definitely \",\"start\":40.039818115234375,\"end\":40.40345458984375},{\"word\":\"keep \",\"start\":40.40345458984375,\"end\":40.7670908203125},{\"word\":\"you \",\"start\":40.7670908203125,\"end\":41.130727294921876},{\"word\":\"on \",\"start\":40.8496552734375,\"end\":41.21329174804688},{\"word\":\"your \",\"start\":40.8496552734375,\"end\":41.21329174804688},{\"word\":\"toes. \",\"start\":40.8496552734375,\"end\":41.21329174804688},{\"word\":\"Is \",\"start\":41.21329174804688,\"end\":41.57692797851563},{\"word\":\"this \",\"start\":41.57692797851563,\"end\":41.940564453125},{\"word\":\"your \",\"start\":41.940564453125,\"end\":42.30420068359375},{\"word\":\"first \",\"start\":42.30420068359375,\"end\":42.66783715820313},{\"word\":\"time \",\"start\":42.66783715820313,\"end\":43.03147338867188},{\"word\":\"exploring \",\"start\":43.03147338867188,\"end\":43.39510986328125},{\"word\":\"this \",\"start\":43.39510986328125,\"end\":43.75874609375},{\"word\":\"kind \",\"start\":43.75874609375,\"end\":44.12238256835938},{\"word\":\"of \",\"start\":44.12238256835938,\"end\":44.48601904296875},{\"word\":\"AI \",\"start\":44.1236552734375,\"end\":44.48729174804687},{\"word\":\"solution?\",\"start\":44.1236552734375,\"end\":44.48729174804687}],\"metadata\":{\"response_id\":5}},{\"role\":\"user\",\"content\":\"No. \",\"words\":[{\"word\":\"No. \",\"start\":46.006,\"end\":46.245998}]},{\"role\":\"agent\",\"content\":\"Got it. Could I get your first name?\",\"words\":[{\"word\":\"Got \",\"start\":47.36,\"end\":47.72363647460938},{\"word\":\"it.\",\"start\":47.72363647460938,\"end\":48.08727270507813},{\"word\":\" Could \",\"start\":48.091416748046875,\"end\":48.455052978515624},{\"word\":\"I \",\"start\":48.455052978515624,\"end\":48.818689453125},{\"word\":\"get \",\"start\":48.818689453125,\"end\":49.18232568359375},{\"word\":\"your \",\"start\":49.155822021484376,\"end\":49.519458251953125},{\"word\":\"first \",\"start\":49.155822021484376,\"end\":49.519458251953125},{\"word\":\"name?\",\"start\":49.155822021484376,\"end\":49.519458251953125}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Gaurav. \",\"words\":[{\"word\":\"Gaurav. \",\"start\":51.056,\"end\":51.615997}]},{\"role\":\"agent\",\"content\":\"Thanks, Gaurav. And what is your last name?\",\"words\":[{\"word\":\"Thanks, \",\"start\":52.671,\"end\":53.03463647460938},{\"word\":\"Gaurav.\",\"start\":53.03463647460938,\"end\":53.39827270507813},{\"word\":\" And \",\"start\":53.51854174804687,\"end\":53.88217797851563},{\"word\":\"what \",\"start\":53.88217797851563,\"end\":54.245814453125},{\"word\":\"is \",\"start\":54.245814453125,\"end\":54.60945068359375},{\"word\":\"your \",\"start\":54.60945068359375,\"end\":54.97308715820313},{\"word\":\"last \",\"start\":54.97308715820313,\"end\":55.33672338867188},{\"word\":\"name?\",\"start\":55.33672338867188,\"end\":55.70035986328125}],\"metadata\":{\"response_id\":7}},{\"role\":\"user\",\"content\":\"Chopra. \",\"words\":[{\"word\":\"Chopra. \",\"start\":56.906,\"end\":57.306003}]},{\"role\":\"agent\",\"content\":\"Perfect, Gaurav Chopra. What company are you with?\",\"words\":[{\"word\":\"Perfect, \",\"start\":58.306,\"end\":58.669636474609376},{\"word\":\"Gaurav \",\"start\":58.669636474609376,\"end\":59.033272705078126},{\"word\":\"Chopra.\",\"start\":59.033272705078126,\"end\":59.3969091796875},{\"word\":\" What \",\"start\":60.50029174804688,\"end\":60.863927978515626},{\"word\":\"company \",\"start\":60.863927978515626,\"end\":61.227564453125},{\"word\":\"are \",\"start\":61.227564453125,\"end\":61.59120068359375},{\"word\":\"you \",\"start\":61.56469702148438,\"end\":61.92833325195313},{\"word\":\"with?\",\"start\":61.56469702148438,\"end\":61.92833325195313}],\"metadata\":{\"response_id\":8}},{\"role\":\"user\",\"content\":\"CCS. \",\"words\":[{\"word\":\"CCS. \",\"start\":63.346000000000004,\"end\":63.746}]},{\"role\":\"agent\",\"content\":\"Got it—just to confirm, is the company name C C S?\",\"words\":[{\"word\":\"Got \",\"start\":64.739,\"end\":65.10263647460937},{\"word\":\"it—just \",\"start\":65.10263647460937,\"end\":65.46627270507813},{\"word\":\"to \",\"start\":65.46627270507813,\"end\":65.8299091796875},{\"word\":\"confirm, \",\"start\":65.8299091796875,\"end\":66.19354541015625},{\"word\":\"is \",\"start\":66.19354541015625,\"end\":66.55718188476563},{\"word\":\"the \",\"start\":66.55718188476563,\"end\":66.92081811523437},{\"word\":\"company \",\"start\":66.92081811523437,\"end\":67.28445458984375},{\"word\":\"name \",\"start\":67.28445458984375,\"end\":67.6480908203125},{\"word\":\"C \",\"start\":67.6480908203125,\"end\":68.01172729492187},{\"word\":\"C \",\"start\":68.01172729492187,\"end\":68.37536352539063},{\"word\":\"S?\",\"start\":68.26469702148438,\"end\":68.62833325195312}],\"metadata\":{\"response_id\":9}},{\"role\":\"user\",\"content\":\"Yep. \",\"words\":[{\"word\":\"Yep. \",\"start\":70.015995,\"end\":70.256}]},{\"role\":\"agent\",\"content\":\"Thanks for confirming. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Thanks \",\"start\":71.435,\"end\":71.79863647460938},{\"word\":\"for \",\"start\":71.79863647460938,\"end\":72.16227270507812},{\"word\":\"confirming.\",\"start\":72.16227270507812,\"end\":72.5259091796875},{\"word\":\" How \",\"start\":72.7005,\"end\":73.06413647460937},{\"word\":\"many \",\"start\":73.06413647460937,\"end\":73.42777270507813},{\"word\":\"reps \",\"start\":73.42777270507813,\"end\":73.7914091796875},{\"word\":\"do \",\"start\":73.7914091796875,\"end\":74.15504541015625},{\"word\":\"you \",\"start\":74.15504541015625,\"end\":74.51868188476563},{\"word\":\"have \",\"start\":74.51868188476563,\"end\":74.88231811523437},{\"word\":\"on \",\"start\":74.88231811523437,\"end\":75.24595458984375},{\"word\":\"the \",\"start\":75.24595458984375,\"end\":75.6095908203125},{\"word\":\"phones, \",\"start\":75.37869702148437,\"end\":75.74233325195313},{\"word\":\"inbound \",\"start\":75.37869702148437,\"end\":75.74233325195313},{\"word\":\"or \",\"start\":75.37869702148437,\"end\":75.74233325195313},{\"word\":\"outbound?\",\"start\":75.37869702148437,\"end\":75.74233325195313}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"Eight. \",\"words\":[{\"word\":\"Eight. \",\"start\":78.405994,\"end\":78.646}]},{\"role\":\"agent\",\"content\":\"Great, eight reps. 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Have a good one!\\n\",\"transcript_object\":[{\"role\":\"agent\",\"content\":\"Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\",\"words\":[{\"word\":\"Hey, \",\"start\":0.455,\"end\":0.818636474609375},{\"word\":\"this \",\"start\":0.818636474609375,\"end\":1.182272705078125},{\"word\":\"is \",\"start\":1.182272705078125,\"end\":1.5459091796875},{\"word\":\"Eric \",\"start\":1.5459091796875,\"end\":1.90954541015625},{\"word\":\"AI, \",\"start\":1.90954541015625,\"end\":2.273181884765625},{\"word\":\"digital \",\"start\":2.273181884765625,\"end\":2.636818115234375},{\"word\":\"CEO \",\"start\":2.636818115234375,\"end\":3.00045458984375},{\"word\":\"of \",\"start\":3.00045458984375,\"end\":3.3640908203125},{\"word\":\"Pipes.ai \",\"start\":3.3640908203125,\"end\":3.727727294921875},{\"word\":\"on \",\"start\":3.727727294921875,\"end\":4.091363525390625},{\"word\":\"a \",\"start\":4.091363525390625,\"end\":4.455},{\"word\":\"recorded \",\"start\":4.455,\"end\":4.818636474609375},{\"word\":\"line, \",\"start\":4.818636474609375,\"end\":5.182272705078125},{\"word\":\"can \",\"start\":5.182272705078125,\"end\":5.5459091796875},{\"word\":\"you \",\"start\":5.536447021484375,\"end\":5.900083251953125},{\"word\":\"hear \",\"start\":5.536447021484375,\"end\":5.900083251953125},{\"word\":\"me \",\"start\":5.536447021484375,\"end\":5.900083251953125},{\"word\":\"ok?\",\"start\":5.536447021484375,\"end\":5.900083251953125}],\"metadata\":{\"response_id\":0}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":8.209,\"end\":8.529}]},{\"role\":\"agent\",\"content\":\"Awesome! 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What are you hoping to explore or solve with us?\",\"words\":[{\"word\":\"No \",\"start\":16.797,\"end\":17.160636474609376},{\"word\":\"worries! \",\"start\":17.160636474609376,\"end\":17.524272705078126},{\"word\":\"I \",\"start\":17.830291748046875,\"end\":18.193927978515624},{\"word\":\"was \",\"start\":18.193927978515624,\"end\":18.557564453125},{\"word\":\"asking, \",\"start\":18.557564453125,\"end\":18.92120068359375},{\"word\":\"what \",\"start\":18.92120068359375,\"end\":19.284837158203125},{\"word\":\"brought \",\"start\":19.284837158203125,\"end\":19.648473388671874},{\"word\":\"you \",\"start\":19.648473388671874,\"end\":20.01210986328125},{\"word\":\"to \",\"start\":19.927988525390624,\"end\":20.291625},{\"word\":\"Pipes \",\"start\":19.927988525390624,\"end\":20.291625},{\"word\":\"today? \",\"start\":19.927988525390624,\"end\":20.291625},{\"word\":\"What \",\"start\":20.291625,\"end\":20.655261474609375},{\"word\":\"are \",\"start\":20.655261474609375,\"end\":21.018897705078125},{\"word\":\"you \",\"start\":21.018897705078125,\"end\":21.3825341796875},{\"word\":\"hoping \",\"start\":21.3825341796875,\"end\":21.74617041015625},{\"word\":\"to \",\"start\":21.74617041015625,\"end\":22.109806884765625},{\"word\":\"explore \",\"start\":22.109806884765625,\"end\":22.473443115234375},{\"word\":\"or \",\"start\":22.473443115234375,\"end\":22.83707958984375},{\"word\":\"solve \",\"start\":22.5054052734375,\"end\":22.869041748046875},{\"word\":\"with \",\"start\":22.5054052734375,\"end\":22.869041748046875},{\"word\":\"us?\",\"start\":22.5054052734375,\"end\":22.869041748046875}],\"metadata\":{\"response_id\":2}},{\"role\":\"user\",\"content\":\"Legion \",\"words\":[{\"word\":\"Legion \",\"start\":25.309001000000002,\"end\":25.789}]},{\"role\":\"agent\",\"content\":\"Ah, lead generation can definitely be a challenge! Is this your first time exploring this kind of AI solution?\",\"words\":[{\"word\":\"Ah, \",\"start\":28.146,\"end\":28.509636474609376},{\"word\":\"lead \",\"start\":28.509636474609376,\"end\":28.873272705078126},{\"word\":\"generation \",\"start\":28.873272705078126,\"end\":29.2369091796875},{\"word\":\"can \",\"start\":29.2369091796875,\"end\":29.60054541015625},{\"word\":\"definitely \",\"start\":29.60054541015625,\"end\":29.964181884765626},{\"word\":\"be \",\"start\":29.964181884765626,\"end\":30.327818115234376},{\"word\":\"a \",\"start\":30.327818115234376,\"end\":30.69145458984375},{\"word\":\"challenge! \",\"start\":30.69145458984375,\"end\":31.0550908203125},{\"word\":\"Is \",\"start\":31.501291748046874,\"end\":31.864927978515624},{\"word\":\"this \",\"start\":31.864927978515624,\"end\":32.228564453125},{\"word\":\"your \",\"start\":32.228564453125,\"end\":32.59220068359375},{\"word\":\"first \",\"start\":32.59220068359375,\"end\":32.955837158203124},{\"word\":\"time \",\"start\":32.955837158203124,\"end\":33.319473388671874},{\"word\":\"exploring \",\"start\":33.319473388671874,\"end\":33.68310986328125},{\"word\":\"this \",\"start\":33.68310986328125,\"end\":34.04674609375},{\"word\":\"kind \",\"start\":34.04674609375,\"end\":34.410382568359374},{\"word\":\"of \",\"start\":34.179488525390624,\"end\":34.543125},{\"word\":\"AI \",\"start\":34.179488525390624,\"end\":34.543125},{\"word\":\"solution?\",\"start\":34.179488525390624,\"end\":34.543125}],\"metadata\":{\"response_id\":3}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":36.199,\"end\":36.519}]},{\"role\":\"agent\",\"content\":\"Got it, thanks for sharing that. Could I get your first name?\",\"words\":[{\"word\":\"Got \",\"start\":38.334,\"end\":38.697636474609375},{\"word\":\"it, \",\"start\":38.697636474609375,\"end\":39.061272705078125},{\"word\":\"thanks \",\"start\":39.061272705078125,\"end\":39.4249091796875},{\"word\":\"for \",\"start\":39.3984052734375,\"end\":39.762041748046876},{\"word\":\"sharing \",\"start\":39.3984052734375,\"end\":39.762041748046876},{\"word\":\"that.\",\"start\":39.3984052734375,\"end\":39.762041748046876},{\"word\":\" Could \",\"start\":39.762041748046876,\"end\":40.125677978515625},{\"word\":\"I \",\"start\":40.125677978515625,\"end\":40.489314453125},{\"word\":\"get \",\"start\":40.489314453125,\"end\":40.85295068359375},{\"word\":\"your \",\"start\":40.71032202148437,\"end\":41.07395825195312},{\"word\":\"first \",\"start\":40.71032202148437,\"end\":41.07395825195312},{\"word\":\"name?\",\"start\":40.71032202148437,\"end\":41.07395825195312}],\"metadata\":{\"response_id\":4}},{\"role\":\"user\",\"content\":\"Jan \",\"words\":[{\"word\":\"Jan \",\"start\":44.719,\"end\":45.199}]},{\"role\":\"agent\",\"content\":\"Thanks, Jan. And what is your last name?\",\"words\":[{\"word\":\"Thanks, \",\"start\":46.28,\"end\":46.64363647460937},{\"word\":\"Jan.\",\"start\":46.64363647460937,\"end\":47.00727270507812},{\"word\":\" And \",\"start\":47.824125,\"end\":48.187761474609374},{\"word\":\"what \",\"start\":48.187761474609374,\"end\":48.551397705078124},{\"word\":\"is \",\"start\":48.551397705078124,\"end\":48.9150341796875},{\"word\":\"your \",\"start\":48.9150341796875,\"end\":49.27867041015625},{\"word\":\"last \",\"start\":48.958197021484374,\"end\":49.32183325195312},{\"word\":\"name?\",\"start\":48.958197021484374,\"end\":49.32183325195312}],\"metadata\":{\"response_id\":5}},{\"role\":\"agent\",\"content\":\"Perfect, Jan \",\"words\":[{\"word\":\"Perfect, \",\"start\":52.428,\"end\":52.791636474609376},{\"word\":\"Jan \",\"start\":52.791636474609376,\"end\":53.155272705078126}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Doe. \",\"words\":[{\"word\":\"Doe. \",\"start\":51.079,\"end\":53.399}]},{\"role\":\"agent\",\"content\":\"Doe. What’s the best email to send you some more info?\",\"words\":[{\"word\":\"Doe. \",\"start\":53.155272705078126,\"end\":53.5189091796875},{\"word\":\"What’s \",\"start\":53.5189091796875,\"end\":53.88254541015625},{\"word\":\"the \",\"start\":53.88254541015625,\"end\":54.246181884765626},{\"word\":\"best \",\"start\":54.246181884765626,\"end\":54.609818115234376},{\"word\":\"email \",\"start\":54.609818115234376,\"end\":54.97345458984375},{\"word\":\"to \",\"start\":54.97345458984375,\"end\":55.3370908203125},{\"word\":\"send \",\"start\":55.3370908203125,\"end\":55.700727294921876},{\"word\":\"you \",\"start\":55.45448852539062,\"end\":55.818125},{\"word\":\"some \",\"start\":55.45448852539062,\"end\":55.818125},{\"word\":\"more \",\"start\":55.45448852539062,\"end\":55.818125},{\"word\":\"info?\",\"start\":55.45448852539062,\"end\":55.818125}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"This at g mail dot com. \",\"words\":[{\"word\":\"This \",\"start\":60.939,\"end\":61.338998000000004},{\"word\":\"at \",\"start\":61.719003,\"end\":62.119},{\"word\":\"g \",\"start\":62.119,\"end\":62.359002000000004},{\"word\":\"mail \",\"start\":62.359002000000004,\"end\":62.519002},{\"word\":\"dot \",\"start\":62.519002,\"end\":62.839},{\"word\":\"com. \",\"start\":62.839,\"end\":63.079}]},{\"role\":\"agent\",\"content\":\"Just to confirm, that’s this at g-mail dot com? Could you please spell the part before the at?\",\"words\":[{\"word\":\"Just \",\"start\":64.578,\"end\":64.94163647460938},{\"word\":\"to \",\"start\":64.94163647460938,\"end\":65.30527270507812},{\"word\":\"confirm, \",\"start\":65.30527270507812,\"end\":65.6689091796875},{\"word\":\"that’s \",\"start\":65.6689091796875,\"end\":66.03254541015625},{\"word\":\"this \",\"start\":66.03254541015625,\"end\":66.39618188476562},{\"word\":\"at \",\"start\":66.39618188476562,\"end\":66.75981811523438},{\"word\":\"g-mail \",\"start\":66.75981811523438,\"end\":67.12345458984375},{\"word\":\"dot \",\"start\":67.12345458984375,\"end\":67.4870908203125},{\"word\":\"com?\",\"start\":67.2910302734375,\"end\":67.65466674804688},{\"word\":\" Could \",\"start\":67.65466674804688,\"end\":68.01830297851562},{\"word\":\"you \",\"start\":68.01830297851562,\"end\":68.381939453125},{\"word\":\"please \",\"start\":68.381939453125,\"end\":68.74557568359376},{\"word\":\"spell \",\"start\":68.74557568359376,\"end\":69.10921215820312},{\"word\":\"the \",\"start\":69.10921215820312,\"end\":69.47284838867188},{\"word\":\"part \",\"start\":69.47284838867188,\"end\":69.83648486328126},{\"word\":\"before \",\"start\":69.63623852539062,\"end\":69.999875},{\"word\":\"the \",\"start\":69.63623852539062,\"end\":69.999875},{\"word\":\"at?\",\"start\":69.63623852539062,\"end\":69.999875}],\"metadata\":{\"response_id\":8}},{\"role\":\"user\",\"content\":\"D e s t. \",\"words\":[{\"word\":\"D \",\"start\":73.259,\"end\":73.738996},{\"word\":\"e \",\"start\":73.738996,\"end\":74.219},{\"word\":\"s \",\"start\":74.219,\"end\":74.539},{\"word\":\"t. \",\"start\":74.539,\"end\":74.779}]},{\"role\":\"agent\",\"content\":\"Thanks! So your email is d e s t at g-mail dot com. Got it. What company \",\"words\":[{\"word\":\"Thanks!\",\"start\":76.125,\"end\":76.48863647460938},{\"word\":\" So \",\"start\":76.77516674804687,\"end\":77.13880297851563},{\"word\":\"your \",\"start\":77.13880297851563,\"end\":77.502439453125},{\"word\":\"email \",\"start\":77.502439453125,\"end\":77.86607568359375},{\"word\":\"is \",\"start\":77.86607568359375,\"end\":78.22971215820313},{\"word\":\"d \",\"start\":78.22971215820313,\"end\":78.59334838867187},{\"word\":\"e \",\"start\":78.59334838867187,\"end\":78.95698486328125},{\"word\":\"s \",\"start\":78.95698486328125,\"end\":79.32062109375},{\"word\":\"t \",\"start\":79.32062109375,\"end\":79.68425756835937},{\"word\":\"at \",\"start\":79.68425756835937,\"end\":80.04789404296875},{\"word\":\"g-mail \",\"start\":80.04789404296875,\"end\":80.4115302734375},{\"word\":\"dot \",\"start\":80.4115302734375,\"end\":80.77516674804687},{\"word\":\"com. \",\"start\":80.77516674804687,\"end\":81.13880297851563},{\"word\":\"Got \",\"start\":81.52366674804688,\"end\":81.88730297851562},{\"word\":\"it.\",\"start\":81.81019702148437,\"end\":82.17383325195313},{\"word\":\" What \",\"start\":82.17383325195313,\"end\":82.5374697265625},{\"word\":\"company \",\"start\":82.5374697265625,\"end\":82.90110595703125}],\"metadata\":{\"response_id\":9}},{\"role\":\"user\",\"content\":\"No. \",\"words\":[{\"word\":\"No. \",\"start\":83.209,\"end\":83.449}]},{\"role\":\"agent\",\"content\":\"are you with?\",\"words\":[{\"word\":\"are \",\"start\":82.90110595703125,\"end\":83.26474243164063},{\"word\":\"you \",\"start\":83.26474243164063,\"end\":83.62837890625},{\"word\":\"with?\",\"start\":83.27307202148438,\"end\":83.63670825195312}],\"metadata\":{\"response_id\":9}},{\"role\":\"agent\",\"content\":\"Got it, no company \",\"words\":[{\"word\":\"Got \",\"start\":85.271,\"end\":85.63463647460938},{\"word\":\"it, \",\"start\":85.63463647460938,\"end\":85.99827270507812},{\"word\":\"no \",\"start\":85.99827270507812,\"end\":86.3619091796875},{\"word\":\"company \",\"start\":86.3619091796875,\"end\":86.72554541015624}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"Pipes. \",\"words\":[{\"word\":\"Pipes. \",\"start\":86.389,\"end\":86.869}]},{\"role\":\"agent\",\"content\":\"Got it, Pipes it is. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Got \",\"start\":88.162,\"end\":88.52563647460937},{\"word\":\"it, \",\"start\":88.52563647460937,\"end\":88.88927270507813},{\"word\":\"Pipes \",\"start\":88.88927270507813,\"end\":89.2529091796875},{\"word\":\"it \",\"start\":88.94773852539062,\"end\":89.311375},{\"word\":\"is.\",\"start\":88.94773852539062,\"end\":89.311375},{\"word\":\" How \",\"start\":89.311375,\"end\":89.67501147460938},{\"word\":\"many \",\"start\":89.67501147460938,\"end\":90.03864770507812},{\"word\":\"reps \",\"start\":90.03864770507812,\"end\":90.4022841796875},{\"word\":\"do \",\"start\":90.4022841796875,\"end\":90.76592041015626},{\"word\":\"you \",\"start\":90.76592041015626,\"end\":91.12955688476562},{\"word\":\"have \",\"start\":91.12955688476562,\"end\":91.49319311523438},{\"word\":\"on \",\"start\":91.49319311523438,\"end\":91.85682958984376},{\"word\":\"the \",\"start\":91.85682958984376,\"end\":92.2204658203125},{\"word\":\"phones, \",\"start\":92.1056552734375,\"end\":92.46929174804687},{\"word\":\"inbound \",\"start\":92.1056552734375,\"end\":92.46929174804687},{\"word\":\"or \",\"start\":92.1056552734375,\"end\":92.46929174804687},{\"word\":\"outbound?\",\"start\":92.1056552734375,\"end\":92.46929174804687}],\"metadata\":{\"response_id\":11}},{\"role\":\"user\",\"content\":\"Oh, one hundred. \",\"words\":[{\"word\":\"Oh, \",\"start\":94.679,\"end\":94.999},{\"word\":\"one \",\"start\":94.999,\"end\":95.319},{\"word\":\"hundred. \",\"start\":95.319,\"end\":95.719}]},{\"role\":\"agent\",\"content\":\"Thanks for that, Jan. One hundred reps on the phones—got it. What’s been the biggest headache lately with leads or sales follow-up?\",\"words\":[{\"word\":\"Thanks \",\"start\":97.289,\"end\":97.65263647460938},{\"word\":\"for \",\"start\":97.65263647460938,\"end\":98.01627270507812},{\"word\":\"that, \",\"start\":98.01627270507812,\"end\":98.3799091796875},{\"word\":\"Jan.\",\"start\":98.3534052734375,\"end\":98.71704174804688},{\"word\":\" One \",\"start\":98.71704174804688,\"end\":99.08067797851562},{\"word\":\"hundred \",\"start\":99.08067797851562,\"end\":99.444314453125},{\"word\":\"reps \",\"start\":99.444314453125,\"end\":99.80795068359375},{\"word\":\"on \",\"start\":99.80795068359375,\"end\":100.17158715820312},{\"word\":\"the \",\"start\":100.17158715820312,\"end\":100.53522338867188},{\"word\":\"phones—got \",\"start\":100.46644702148437,\"end\":100.83008325195313},{\"word\":\"it. \",\"start\":100.46644702148437,\"end\":100.83008325195313},{\"word\":\"What’s \",\"start\":100.83008325195313,\"end\":101.1937197265625},{\"word\":\"been \",\"start\":101.1937197265625,\"end\":101.55735595703125},{\"word\":\"the \",\"start\":101.55735595703125,\"end\":101.92099243164063},{\"word\":\"biggest \",\"start\":101.92099243164063,\"end\":102.28462890625},{\"word\":\"headache \",\"start\":102.28462890625,\"end\":102.64826513671875},{\"word\":\"lately \",\"start\":102.64826513671875,\"end\":103.01190161132813},{\"word\":\"with \",\"start\":103.01190161132813,\"end\":103.37553784179687},{\"word\":\"leads \",\"start\":103.37553784179687,\"end\":103.73917431640625},{\"word\":\"or \",\"start\":103.73917431640625,\"end\":104.102810546875},{\"word\":\"sales \",\"start\":103.9726552734375,\"end\":104.33629174804688},{\"word\":\"follow-up?\",\"start\":103.9726552734375,\"end\":104.33629174804688}],\"metadata\":{\"response_id\":12}},{\"role\":\"user\",\"content\":\"One hundred. \",\"words\":[{\"word\":\"One \",\"start\":106.829,\"end\":107.22899},{\"word\":\"hundred. \",\"start\":107.22899,\"end\":107.54899}]},{\"role\":\"agent\",\"content\":\"Got it, Jan. Sounds like managing a hundred reps and keeping up with leads is quite the challenge. Pipes helps by instantly engaging leads the moment they come in—no waiting on reps to get to them—and gives you real-time control to accept or reject leads based on your rules. Does that sound \",\"words\":[{\"word\":\"Got \",\"start\":109.456,\"end\":109.81963647460938},{\"word\":\"it, \",\"start\":109.81963647460938,\"end\":110.18327270507812},{\"word\":\"Jan. \",\"start\":110.18327270507812,\"end\":110.5469091796875},{\"word\":\"Sounds \",\"start\":110.5469091796875,\"end\":110.91054541015625},{\"word\":\"like \",\"start\":110.91054541015625,\"end\":111.27418188476562},{\"word\":\"managing \",\"start\":111.27418188476562,\"end\":111.63781811523438},{\"word\":\"a \",\"start\":111.63781811523438,\"end\":112.00145458984375},{\"word\":\"hundred \",\"start\":112.00145458984375,\"end\":112.3650908203125},{\"word\":\"reps \",\"start\":112.3650908203125,\"end\":112.72872729492188},{\"word\":\"and \",\"start\":112.72872729492188,\"end\":113.09236352539062},{\"word\":\"keeping \",\"start\":113.09236352539062,\"end\":113.456},{\"word\":\"up \",\"start\":113.456,\"end\":113.81963647460938},{\"word\":\"with 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I'll be here if you change your mind. Have a good one!\",\"words\":[{\"word\":\"Totally \",\"start\":136.58,\"end\":136.94363647460938},{\"word\":\"get \",\"start\":136.94363647460938,\"end\":137.30727270507813},{\"word\":\"it. \",\"start\":137.29611352539064,\"end\":137.65975},{\"word\":\"I'll \",\"start\":137.65975,\"end\":138.02338647460937},{\"word\":\"be \",\"start\":138.02338647460937,\"end\":138.38702270507812},{\"word\":\"here \",\"start\":138.38702270507812,\"end\":138.7506591796875},{\"word\":\"if \",\"start\":138.7506591796875,\"end\":139.11429541015625},{\"word\":\"you \",\"start\":139.07244702148438,\"end\":139.43608325195314},{\"word\":\"change \",\"start\":139.07244702148438,\"end\":139.43608325195314},{\"word\":\"your \",\"start\":139.07244702148438,\"end\":139.43608325195314},{\"word\":\"mind. \",\"start\":139.07244702148438,\"end\":139.43608325195314},{\"word\":\"Have \",\"start\":139.43608325195314,\"end\":139.7997197265625},{\"word\":\"a \",\"start\":139.7997197265625,\"end\":140.16335595703126},{\"word\":\"good \",\"start\":139.8735302734375,\"end\":140.2371667480469},{\"word\":\"one!\",\"start\":139.8735302734375,\"end\":140.2371667480469}],\"metadata\":{\"response_id\":15}}],\"transcript_with_tool_calls\":[{\"role\":\"agent\",\"content\":\"Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\",\"words\":[{\"word\":\"Hey, \",\"start\":0.455,\"end\":0.818636474609375},{\"word\":\"this \",\"start\":0.818636474609375,\"end\":1.182272705078125},{\"word\":\"is \",\"start\":1.182272705078125,\"end\":1.5459091796875},{\"word\":\"Eric \",\"start\":1.5459091796875,\"end\":1.90954541015625},{\"word\":\"AI, \",\"start\":1.90954541015625,\"end\":2.273181884765625},{\"word\":\"digital \",\"start\":2.273181884765625,\"end\":2.636818115234375},{\"word\":\"CEO \",\"start\":2.636818115234375,\"end\":3.00045458984375},{\"word\":\"of \",\"start\":3.00045458984375,\"end\":3.3640908203125},{\"word\":\"Pipes.ai \",\"start\":3.3640908203125,\"end\":3.727727294921875},{\"word\":\"on \",\"start\":3.727727294921875,\"end\":4.091363525390625},{\"word\":\"a \",\"start\":4.091363525390625,\"end\":4.455},{\"word\":\"recorded \",\"start\":4.455,\"end\":4.818636474609375},{\"word\":\"line, \",\"start\":4.818636474609375,\"end\":5.182272705078125},{\"word\":\"can \",\"start\":5.182272705078125,\"end\":5.5459091796875},{\"word\":\"you \",\"start\":5.536447021484375,\"end\":5.900083251953125},{\"word\":\"hear \",\"start\":5.536447021484375,\"end\":5.900083251953125},{\"word\":\"me \",\"start\":5.536447021484375,\"end\":5.900083251953125},{\"word\":\"ok?\",\"start\":5.536447021484375,\"end\":5.900083251953125}],\"metadata\":{\"response_id\":0}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":8.209,\"end\":8.529}]},{\"role\":\"agent\",\"content\":\"Awesome! What brought you to Pipes today?\",\"words\":[{\"word\":\"Awesome!\",\"start\":9.928,\"end\":10.291636474609374},{\"word\":\" What \",\"start\":10.659416748046874,\"end\":11.023052978515626},{\"word\":\"brought \",\"start\":11.023052978515626,\"end\":11.386689453125},{\"word\":\"you \",\"start\":11.386689453125,\"end\":11.75032568359375},{\"word\":\"to \",\"start\":11.75032568359375,\"end\":12.113962158203124},{\"word\":\"Pipes \",\"start\":11.874738525390624,\"end\":12.238375},{\"word\":\"today?\",\"start\":11.874738525390624,\"end\":12.238375}],\"metadata\":{\"response_id\":1}},{\"role\":\"user\",\"content\":\"Again, what? \",\"words\":[{\"word\":\"Again, \",\"start\":14.729000000000001,\"end\":15.289},{\"word\":\"what? \",\"start\":15.289,\"end\":15.609}]},{\"role\":\"agent\",\"content\":\"No worries! I was asking, what brought you to Pipes today? 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Is this your first time exploring this kind of AI solution?\",\"words\":[{\"word\":\"Ah, \",\"start\":28.146,\"end\":28.509636474609376},{\"word\":\"lead \",\"start\":28.509636474609376,\"end\":28.873272705078126},{\"word\":\"generation \",\"start\":28.873272705078126,\"end\":29.2369091796875},{\"word\":\"can \",\"start\":29.2369091796875,\"end\":29.60054541015625},{\"word\":\"definitely \",\"start\":29.60054541015625,\"end\":29.964181884765626},{\"word\":\"be \",\"start\":29.964181884765626,\"end\":30.327818115234376},{\"word\":\"a \",\"start\":30.327818115234376,\"end\":30.69145458984375},{\"word\":\"challenge! \",\"start\":30.69145458984375,\"end\":31.0550908203125},{\"word\":\"Is \",\"start\":31.501291748046874,\"end\":31.864927978515624},{\"word\":\"this \",\"start\":31.864927978515624,\"end\":32.228564453125},{\"word\":\"your \",\"start\":32.228564453125,\"end\":32.59220068359375},{\"word\":\"first \",\"start\":32.59220068359375,\"end\":32.955837158203124},{\"word\":\"time \",\"start\":32.955837158203124,\"end\":33.319473388671874},{\"word\":\"exploring \",\"start\":33.319473388671874,\"end\":33.68310986328125},{\"word\":\"this \",\"start\":33.68310986328125,\"end\":34.04674609375},{\"word\":\"kind \",\"start\":34.04674609375,\"end\":34.410382568359374},{\"word\":\"of \",\"start\":34.179488525390624,\"end\":34.543125},{\"word\":\"AI \",\"start\":34.179488525390624,\"end\":34.543125},{\"word\":\"solution?\",\"start\":34.179488525390624,\"end\":34.543125}],\"metadata\":{\"response_id\":3}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":36.199,\"end\":36.519}]},{\"role\":\"agent\",\"content\":\"Got it, thanks for sharing that. Could I get your first name?\",\"words\":[{\"word\":\"Got \",\"start\":38.334,\"end\":38.697636474609375},{\"word\":\"it, \",\"start\":38.697636474609375,\"end\":39.061272705078125},{\"word\":\"thanks \",\"start\":39.061272705078125,\"end\":39.4249091796875},{\"word\":\"for \",\"start\":39.3984052734375,\"end\":39.762041748046876},{\"word\":\"sharing \",\"start\":39.3984052734375,\"end\":39.762041748046876},{\"word\":\"that.\",\"start\":39.3984052734375,\"end\":39.762041748046876},{\"word\":\" Could \",\"start\":39.762041748046876,\"end\":40.125677978515625},{\"word\":\"I \",\"start\":40.125677978515625,\"end\":40.489314453125},{\"word\":\"get \",\"start\":40.489314453125,\"end\":40.85295068359375},{\"word\":\"your \",\"start\":40.71032202148437,\"end\":41.07395825195312},{\"word\":\"first \",\"start\":40.71032202148437,\"end\":41.07395825195312},{\"word\":\"name?\",\"start\":40.71032202148437,\"end\":41.07395825195312}],\"metadata\":{\"response_id\":4}},{\"role\":\"user\",\"content\":\"Jan \",\"words\":[{\"word\":\"Jan \",\"start\":44.719,\"end\":45.199}]},{\"role\":\"agent\",\"content\":\"Thanks, Jan. And what is your last name?\",\"words\":[{\"word\":\"Thanks, \",\"start\":46.28,\"end\":46.64363647460937},{\"word\":\"Jan.\",\"start\":46.64363647460937,\"end\":47.00727270507812},{\"word\":\" And \",\"start\":47.824125,\"end\":48.187761474609374},{\"word\":\"what \",\"start\":48.187761474609374,\"end\":48.551397705078124},{\"word\":\"is \",\"start\":48.551397705078124,\"end\":48.9150341796875},{\"word\":\"your \",\"start\":48.9150341796875,\"end\":49.27867041015625},{\"word\":\"last \",\"start\":48.958197021484374,\"end\":49.32183325195312},{\"word\":\"name?\",\"start\":48.958197021484374,\"end\":49.32183325195312}],\"metadata\":{\"response_id\":5}},{\"role\":\"agent\",\"content\":\"Perfect, Jan \",\"words\":[{\"word\":\"Perfect, \",\"start\":52.428,\"end\":52.791636474609376},{\"word\":\"Jan \",\"start\":52.791636474609376,\"end\":53.155272705078126}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Doe. \",\"words\":[{\"word\":\"Doe. \",\"start\":51.079,\"end\":53.399}]},{\"role\":\"agent\",\"content\":\"Doe. What’s the best email to send you some more info?\",\"words\":[{\"word\":\"Doe. \",\"start\":53.155272705078126,\"end\":53.5189091796875},{\"word\":\"What’s \",\"start\":53.5189091796875,\"end\":53.88254541015625},{\"word\":\"the \",\"start\":53.88254541015625,\"end\":54.246181884765626},{\"word\":\"best \",\"start\":54.246181884765626,\"end\":54.609818115234376},{\"word\":\"email \",\"start\":54.609818115234376,\"end\":54.97345458984375},{\"word\":\"to \",\"start\":54.97345458984375,\"end\":55.3370908203125},{\"word\":\"send \",\"start\":55.3370908203125,\"end\":55.700727294921876},{\"word\":\"you \",\"start\":55.45448852539062,\"end\":55.818125},{\"word\":\"some \",\"start\":55.45448852539062,\"end\":55.818125},{\"word\":\"more \",\"start\":55.45448852539062,\"end\":55.818125},{\"word\":\"info?\",\"start\":55.45448852539062,\"end\":55.818125}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"This at g mail dot com. \",\"words\":[{\"word\":\"This \",\"start\":60.939,\"end\":61.338998000000004},{\"word\":\"at \",\"start\":61.719003,\"end\":62.119},{\"word\":\"g \",\"start\":62.119,\"end\":62.359002000000004},{\"word\":\"mail \",\"start\":62.359002000000004,\"end\":62.519002},{\"word\":\"dot \",\"start\":62.519002,\"end\":62.839},{\"word\":\"com. \",\"start\":62.839,\"end\":63.079}]},{\"role\":\"agent\",\"content\":\"Just to confirm, that’s this at g-mail dot com? Could you please spell the part before the at?\",\"words\":[{\"word\":\"Just \",\"start\":64.578,\"end\":64.94163647460938},{\"word\":\"to \",\"start\":64.94163647460938,\"end\":65.30527270507812},{\"word\":\"confirm, \",\"start\":65.30527270507812,\"end\":65.6689091796875},{\"word\":\"that’s \",\"start\":65.6689091796875,\"end\":66.03254541015625},{\"word\":\"this \",\"start\":66.03254541015625,\"end\":66.39618188476562},{\"word\":\"at \",\"start\":66.39618188476562,\"end\":66.75981811523438},{\"word\":\"g-mail \",\"start\":66.75981811523438,\"end\":67.12345458984375},{\"word\":\"dot \",\"start\":67.12345458984375,\"end\":67.4870908203125},{\"word\":\"com?\",\"start\":67.2910302734375,\"end\":67.65466674804688},{\"word\":\" Could \",\"start\":67.65466674804688,\"end\":68.01830297851562},{\"word\":\"you \",\"start\":68.01830297851562,\"end\":68.381939453125},{\"word\":\"please \",\"start\":68.381939453125,\"end\":68.74557568359376},{\"word\":\"spell \",\"start\":68.74557568359376,\"end\":69.10921215820312},{\"word\":\"the \",\"start\":69.10921215820312,\"end\":69.47284838867188},{\"word\":\"part \",\"start\":69.47284838867188,\"end\":69.83648486328126},{\"word\":\"before \",\"start\":69.63623852539062,\"end\":69.999875},{\"word\":\"the \",\"start\":69.63623852539062,\"end\":69.999875},{\"word\":\"at?\",\"start\":69.63623852539062,\"end\":69.999875}],\"metadata\":{\"response_id\":8}},{\"role\":\"user\",\"content\":\"D e s t. \",\"words\":[{\"word\":\"D \",\"start\":73.259,\"end\":73.738996},{\"word\":\"e \",\"start\":73.738996,\"end\":74.219},{\"word\":\"s \",\"start\":74.219,\"end\":74.539},{\"word\":\"t. \",\"start\":74.539,\"end\":74.779}]},{\"role\":\"agent\",\"content\":\"Thanks! So your email is d e s t at g-mail dot com. Got it. What company \",\"words\":[{\"word\":\"Thanks!\",\"start\":76.125,\"end\":76.48863647460938},{\"word\":\" So \",\"start\":76.77516674804687,\"end\":77.13880297851563},{\"word\":\"your \",\"start\":77.13880297851563,\"end\":77.502439453125},{\"word\":\"email \",\"start\":77.502439453125,\"end\":77.86607568359375},{\"word\":\"is \",\"start\":77.86607568359375,\"end\":78.22971215820313},{\"word\":\"d \",\"start\":78.22971215820313,\"end\":78.59334838867187},{\"word\":\"e \",\"start\":78.59334838867187,\"end\":78.95698486328125},{\"word\":\"s \",\"start\":78.95698486328125,\"end\":79.32062109375},{\"word\":\"t \",\"start\":79.32062109375,\"end\":79.68425756835937},{\"word\":\"at \",\"start\":79.68425756835937,\"end\":80.04789404296875},{\"word\":\"g-mail \",\"start\":80.04789404296875,\"end\":80.4115302734375},{\"word\":\"dot \",\"start\":80.4115302734375,\"end\":80.77516674804687},{\"word\":\"com. \",\"start\":80.77516674804687,\"end\":81.13880297851563},{\"word\":\"Got \",\"start\":81.52366674804688,\"end\":81.88730297851562},{\"word\":\"it.\",\"start\":81.81019702148437,\"end\":82.17383325195313},{\"word\":\" What \",\"start\":82.17383325195313,\"end\":82.5374697265625},{\"word\":\"company \",\"start\":82.5374697265625,\"end\":82.90110595703125}],\"metadata\":{\"response_id\":9}},{\"role\":\"user\",\"content\":\"No. \",\"words\":[{\"word\":\"No. \",\"start\":83.209,\"end\":83.449}]},{\"role\":\"agent\",\"content\":\"are you with?\",\"words\":[{\"word\":\"are \",\"start\":82.90110595703125,\"end\":83.26474243164063},{\"word\":\"you \",\"start\":83.26474243164063,\"end\":83.62837890625},{\"word\":\"with?\",\"start\":83.27307202148438,\"end\":83.63670825195312}],\"metadata\":{\"response_id\":9}},{\"role\":\"agent\",\"content\":\"Got it, no company \",\"words\":[{\"word\":\"Got \",\"start\":85.271,\"end\":85.63463647460938},{\"word\":\"it, \",\"start\":85.63463647460938,\"end\":85.99827270507812},{\"word\":\"no \",\"start\":85.99827270507812,\"end\":86.3619091796875},{\"word\":\"company \",\"start\":86.3619091796875,\"end\":86.72554541015624}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"Pipes. \",\"words\":[{\"word\":\"Pipes. \",\"start\":86.389,\"end\":86.869}]},{\"role\":\"agent\",\"content\":\"Got it, Pipes it is. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Got \",\"start\":88.162,\"end\":88.52563647460937},{\"word\":\"it, \",\"start\":88.52563647460937,\"end\":88.88927270507813},{\"word\":\"Pipes \",\"start\":88.88927270507813,\"end\":89.2529091796875},{\"word\":\"it \",\"start\":88.94773852539062,\"end\":89.311375},{\"word\":\"is.\",\"start\":88.94773852539062,\"end\":89.311375},{\"word\":\" How \",\"start\":89.311375,\"end\":89.67501147460938},{\"word\":\"many \",\"start\":89.67501147460938,\"end\":90.03864770507812},{\"word\":\"reps \",\"start\":90.03864770507812,\"end\":90.4022841796875},{\"word\":\"do \",\"start\":90.4022841796875,\"end\":90.76592041015626},{\"word\":\"you \",\"start\":90.76592041015626,\"end\":91.12955688476562},{\"word\":\"have \",\"start\":91.12955688476562,\"end\":91.49319311523438},{\"word\":\"on \",\"start\":91.49319311523438,\"end\":91.85682958984376},{\"word\":\"the \",\"start\":91.85682958984376,\"end\":92.2204658203125},{\"word\":\"phones, \",\"start\":92.1056552734375,\"end\":92.46929174804687},{\"word\":\"inbound \",\"start\":92.1056552734375,\"end\":92.46929174804687},{\"word\":\"or \",\"start\":92.1056552734375,\"end\":92.46929174804687},{\"word\":\"outbound?\",\"start\":92.1056552734375,\"end\":92.46929174804687}],\"metadata\":{\"response_id\":11}},{\"role\":\"user\",\"content\":\"Oh, one hundred. \",\"words\":[{\"word\":\"Oh, \",\"start\":94.679,\"end\":94.999},{\"word\":\"one \",\"start\":94.999,\"end\":95.319},{\"word\":\"hundred. \",\"start\":95.319,\"end\":95.719}]},{\"role\":\"agent\",\"content\":\"Thanks for that, Jan. 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            "transcript": "Agent: Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\nUser: Yes. \nAgent: Awesome! What brought you to Pipes today?\nUser: Again, what? \nAgent: No worries! I was asking, what brought you to Pipes today? What are you hoping to explore or solve with us?\nUser: Legion \nAgent: Ah, lead generation can definitely be a challenge! Is this your first time exploring this kind of AI solution?\nUser: Yes. \nAgent: Got it, thanks for sharing that. Could I get your first name?\nUser: Jan \nAgent: Thanks, Jan. And what is your last name?\nAgent: Perfect, Jan \nUser: Doe. \nAgent: Doe. What’s the best email to send you some more info?\nUser: This at g mail dot com. \nAgent: Just to confirm, that’s this at g-mail dot com? Could you please spell the part before the at?\nUser: D e s t. \nAgent: Thanks! So your email is d e s t at g-mail dot com. Got it. What company \nUser: No. \nAgent: are you with?\nAgent: Got it, no company \nUser: Pipes. \nAgent: Got it, Pipes it is. How many reps do you have on the phones, inbound or outbound?\nUser: Oh, one hundred. \nAgent: Thanks for that, Jan. One hundred reps on the phones—got it. What’s been the biggest headache lately with leads or sales follow-up?\nUser: One hundred. \nAgent: Got it, Jan. Sounds like managing a hundred reps and keeping up with leads is quite the challenge. Pipes helps by instantly engaging leads the moment they come in—no waiting on reps to get to them—and gives you real-time control to accept or reject leads based on your rules. Does that sound \nUser: Pregnant dog. \nAgent: like something that \nAgent: Sorry, I might’ve missed that—could you say that one more time?\nUser: No. \nAgent: Totally get it. I'll be here if you change your mind. Have a good one!\n",
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What’s been the biggest headache lately with leads or sales follow-up?\",\"words\":[{\"word\":\"Got \",\"start\":82.289,\"end\":82.65263647460938},{\"word\":\"it, \",\"start\":82.65263647460938,\"end\":83.01627270507812},{\"word\":\"about \",\"start\":83.01627270507812,\"end\":83.3799091796875},{\"word\":\"twenty \",\"start\":83.3799091796875,\"end\":83.74354541015624},{\"word\":\"reps \",\"start\":83.74354541015624,\"end\":84.10718188476562},{\"word\":\"on \",\"start\":84.10718188476562,\"end\":84.47081811523438},{\"word\":\"outbound. \",\"start\":84.3054052734375,\"end\":84.66904174804688},{\"word\":\"What’s \",\"start\":84.66904174804688,\"end\":85.03267797851562},{\"word\":\"been \",\"start\":85.03267797851562,\"end\":85.396314453125},{\"word\":\"the \",\"start\":85.396314453125,\"end\":85.75995068359374},{\"word\":\"biggest \",\"start\":85.75995068359374,\"end\":86.12358715820312},{\"word\":\"headache \",\"start\":86.12358715820312,\"end\":86.48722338867188},{\"word\":\"lately \",\"start\":86.48722338867188,\"end\":86.85085986328124},{\"word\":\"with \",\"start\":86.85085986328124,\"end\":87.21449609375},{\"word\":\"leads \",\"start\":87.21449609375,\"end\":87.57813256835938},{\"word\":\"or \",\"start\":87.57813256835938,\"end\":87.94176904296874},{\"word\":\"sales \",\"start\":87.94176904296874,\"end\":88.3054052734375},{\"word\":\"follow-up?\",\"start\":88.04382202148437,\"end\":88.40745825195313}],\"metadata\":{\"response_id\":12}},{\"role\":\"user\",\"content\":\"Not being able to keep up with the amount of follow-up leads \",\"words\":[{\"word\":\"Not \",\"start\":90.924,\"end\":91.244},{\"word\":\"being \",\"start\":91.244,\"end\":91.483996},{\"word\":\"able \",\"start\":91.483996,\"end\":91.644},{\"word\":\"to \",\"start\":91.644,\"end\":91.724},{\"word\":\"keep \",\"start\":91.724,\"end\":91.964},{\"word\":\"up \",\"start\":91.964,\"end\":92.04400000000001},{\"word\":\"with \",\"start\":92.04400000000001,\"end\":92.20400000000001},{\"word\":\"the \",\"start\":92.20400000000001,\"end\":92.364},{\"word\":\"amount \",\"start\":92.364,\"end\":92.604},{\"word\":\"of \",\"start\":92.604,\"end\":93.16399600000001},{\"word\":\"follow-up \",\"start\":93.324,\"end\":93.803995},{\"word\":\"leads \",\"start\":93.803995,\"end\":94.04400000000001}]},{\"role\":\"agent\",\"content\":\"Ah, that’s a classic pain point—too many leads slipping through the cracks. Is it more about cost per lead, low contact rates, or just too many reps to manage?\",\"words\":[{\"word\":\"Ah, \",\"start\":95.782,\"end\":96.14563647460938},{\"word\":\"that’s \",\"start\":96.14563647460938,\"end\":96.50927270507813},{\"word\":\"a \",\"start\":96.50927270507813,\"end\":96.8729091796875},{\"word\":\"classic \",\"start\":96.8729091796875,\"end\":97.23654541015625},{\"word\":\"pain \",\"start\":97.23654541015625,\"end\":97.60018188476562},{\"word\":\"point—too \",\"start\":97.60018188476562,\"end\":97.96381811523437},{\"word\":\"many \",\"start\":97.96381811523437,\"end\":98.32745458984375},{\"word\":\"leads \",\"start\":98.32745458984375,\"end\":98.6910908203125},{\"word\":\"slipping \",\"start\":98.6910908203125,\"end\":99.05472729492188},{\"word\":\"through \",\"start\":99.05472729492188,\"end\":99.41836352539063},{\"word\":\"the \",\"start\":99.30769702148437,\"end\":99.67133325195313},{\"word\":\"cracks.\",\"start\":99.30769702148437,\"end\":99.67133325195313},{\"word\":\" Is \",\"start\":99.67133325195313,\"end\":100.0349697265625},{\"word\":\"it \",\"start\":100.0349697265625,\"end\":100.39860595703125},{\"word\":\"more \",\"start\":100.39860595703125,\"end\":100.76224243164063},{\"word\":\"about \",\"start\":100.76224243164063,\"end\":101.12587890625},{\"word\":\"cost \",\"start\":101.12587890625,\"end\":101.48951513671875},{\"word\":\"per \",\"start\":101.48951513671875,\"end\":101.85315161132813},{\"word\":\"lead, \",\"start\":101.85315161132813,\"end\":102.21678784179687},{\"word\":\"low \",\"start\":102.21678784179687,\"end\":102.58042431640625},{\"word\":\"contact \",\"start\":102.58042431640625,\"end\":102.944060546875},{\"word\":\"rates, \",\"start\":102.944060546875,\"end\":103.30769702148437},{\"word\":\"or \",\"start\":103.30769702148437,\"end\":103.67133325195313},{\"word\":\"just \",\"start\":103.67133325195313,\"end\":104.0349697265625},{\"word\":\"too \",\"start\":104.0349697265625,\"end\":104.39860595703125},{\"word\":\"many \",\"start\":104.39860595703125,\"end\":104.76224243164063},{\"word\":\"reps \",\"start\":104.52057202148437,\"end\":104.88420825195313},{\"word\":\"to \",\"start\":104.52057202148437,\"end\":104.88420825195313},{\"word\":\"manage?\",\"start\":104.52057202148437,\"end\":104.88420825195313}],\"metadata\":{\"response_id\":13}},{\"role\":\"user\",\"content\":\"Not enough reps to dial the amount of leads. \",\"words\":[{\"word\":\"Not \",\"start\":109.114,\"end\":109.51400000000001},{\"word\":\"enough \",\"start\":109.51400000000001,\"end\":110.15400000000001},{\"word\":\"reps \",\"start\":110.15400000000001,\"end\":110.634},{\"word\":\"to \",\"start\":110.634,\"end\":111.034},{\"word\":\"dial \",\"start\":111.034,\"end\":111.354},{\"word\":\"the \",\"start\":111.354,\"end\":111.594004},{\"word\":\"amount \",\"start\":111.594004,\"end\":111.754},{\"word\":\"of \",\"start\":111.754,\"end\":111.914},{\"word\":\"leads. \",\"start\":111.914,\"end\":112.15400000000001}]},{\"role\":\"agent\",\"content\":\"Got it, not enough reps to handle all those leads dialing. What day and time would you prefer for a full demo with one of our Account Executives?\",\"words\":[{\"word\":\"Got \",\"start\":113.279,\"end\":113.64263647460938},{\"word\":\"it, \",\"start\":113.64263647460938,\"end\":114.00627270507813},{\"word\":\"not \",\"start\":114.00627270507813,\"end\":114.3699091796875},{\"word\":\"enough \",\"start\":114.3699091796875,\"end\":114.73354541015625},{\"word\":\"reps \",\"start\":114.73354541015625,\"end\":115.09718188476562},{\"word\":\"to \",\"start\":115.09718188476562,\"end\":115.46081811523437},{\"word\":\"handle \",\"start\":115.46081811523437,\"end\":115.82445458984375},{\"word\":\"all \",\"start\":115.82445458984375,\"end\":116.1880908203125},{\"word\":\"those \",\"start\":115.95719702148438,\"end\":116.32083325195312},{\"word\":\"leads \",\"start\":115.95719702148438,\"end\":116.32083325195312},{\"word\":\"dialing. \",\"start\":115.95719702148438,\"end\":116.32083325195312},{\"word\":\"What \",\"start\":116.32083325195312,\"end\":116.6844697265625},{\"word\":\"day \",\"start\":116.6844697265625,\"end\":117.04810595703125},{\"word\":\"and \",\"start\":117.04810595703125,\"end\":117.41174243164062},{\"word\":\"time \",\"start\":117.41174243164062,\"end\":117.77537890625},{\"word\":\"would \",\"start\":117.77537890625,\"end\":118.13901513671875},{\"word\":\"you \",\"start\":118.13901513671875,\"end\":118.50265161132812},{\"word\":\"prefer \",\"start\":118.50265161132812,\"end\":118.86628784179688},{\"word\":\"for \",\"start\":118.86628784179688,\"end\":119.22992431640625},{\"word\":\"a \",\"start\":119.22992431640625,\"end\":119.593560546875},{\"word\":\"full \",\"start\":119.593560546875,\"end\":119.95719702148438},{\"word\":\"demo \",\"start\":119.95719702148438,\"end\":120.32083325195312},{\"word\":\"with \",\"start\":120.1600302734375,\"end\":120.52366674804688},{\"word\":\"one \",\"start\":120.1600302734375,\"end\":120.52366674804688},{\"word\":\"of \",\"start\":120.1600302734375,\"end\":120.52366674804688},{\"word\":\"our \",\"start\":120.1600302734375,\"end\":120.52366674804688},{\"word\":\"Account \",\"start\":120.1600302734375,\"end\":120.52366674804688},{\"word\":\"Executives?\",\"start\":120.1600302734375,\"end\":120.52366674804688}],\"metadata\":{\"response_id\":14}},{\"role\":\"user\",\"content\":\"How about \",\"words\":[{\"word\":\"How \",\"start\":124.79400000000001,\"end\":125.194},{\"word\":\"about \",\"start\":125.194,\"end\":125.43400000000001}]},{\"role\":\"agent\",\"content\":\"Sorry, I might’ve missed that—could you say the day and time one more time?\",\"words\":[{\"word\":\"Sorry, \",\"start\":129.314,\"end\":129.6776364746094},{\"word\":\"I \",\"start\":129.6776364746094,\"end\":130.04127270507811},{\"word\":\"might’ve \",\"start\":130.04127270507811,\"end\":130.4049091796875},{\"word\":\"missed \",\"start\":130.4049091796875,\"end\":130.76854541015626},{\"word\":\"that—could \",\"start\":130.76854541015626,\"end\":131.13218188476563},{\"word\":\"you \",\"start\":131.13218188476563,\"end\":131.49581811523439},{\"word\":\"say \",\"start\":131.49581811523439,\"end\":131.85945458984375},{\"word\":\"the \",\"start\":131.85945458984375,\"end\":132.2230908203125},{\"word\":\"day \",\"start\":132.2230908203125,\"end\":132.58672729492187},{\"word\":\"and \",\"start\":132.58672729492187,\"end\":132.95036352539063},{\"word\":\"time \",\"start\":132.95036352539063,\"end\":133.314},{\"word\":\"one \",\"start\":133.30411352539062,\"end\":133.66775},{\"word\":\"more \",\"start\":133.30411352539062,\"end\":133.66775},{\"word\":\"time?\",\"start\":133.30411352539062,\"end\":133.66775}],\"metadata\":{\"response_id\":15}},{\"role\":\"user\",\"content\":\"Uh, do you have any for today? \",\"words\":[{\"word\":\"Uh, \",\"start\":136.414,\"end\":136.494},{\"word\":\"do \",\"start\":136.494,\"end\":136.73400999999998},{\"word\":\"you \",\"start\":136.73400999999998,\"end\":136.89399999999998},{\"word\":\"have \",\"start\":136.89399999999998,\"end\":137.054},{\"word\":\"any \",\"start\":137.054,\"end\":137.29401},{\"word\":\"for \",\"start\":137.64399999999998,\"end\":138.124},{\"word\":\"today? \",\"start\":139.404,\"end\":139.80399}]},{\"role\":\"agent\",\"content\":\"I \",\"words\":[{\"word\":\"I \",\"start\":140.83,\"end\":141.19363647460938}],\"metadata\":{\"response_id\":16}},{\"role\":\"user\",\"content\":\"Maybe two PM \",\"words\":[{\"word\":\"Maybe \",\"start\":140.92399999999998,\"end\":141.48399999999998},{\"word\":\"two \",\"start\":141.48399999999998,\"end\":141.72399},{\"word\":\"PM \",\"start\":141.72399,\"end\":142.124}]},{\"role\":\"agent\",\"content\":\"Two PM today works! I’ve got the demo locked in. We'll send an invite. Talk soon!\",\"words\":[{\"word\":\"Two \",\"start\":143.766,\"end\":144.12963647460938},{\"word\":\"PM \",\"start\":144.12963647460938,\"end\":144.4932727050781},{\"word\":\"today \",\"start\":144.4932727050781,\"end\":144.8569091796875},{\"word\":\"works! \",\"start\":144.8569091796875,\"end\":145.22054541015626},{\"word\":\"I’ve \",\"start\":145.42625,\"end\":145.78988647460938},{\"word\":\"got \",\"start\":145.78988647460938,\"end\":146.15352270507813},{\"word\":\"the \",\"start\":146.15352270507813,\"end\":146.5171591796875},{\"word\":\"demo \",\"start\":146.5171591796875,\"end\":146.88079541015625},{\"word\":\"locked \",\"start\":146.72286352539064,\"end\":147.0865},{\"word\":\"in. \",\"start\":146.72286352539064,\"end\":147.0865},{\"word\":\"We'll \",\"start\":147.0865,\"end\":147.45013647460937},{\"word\":\"send \",\"start\":147.45013647460937,\"end\":147.81377270507812},{\"word\":\"an \",\"start\":147.81377270507812,\"end\":148.1774091796875},{\"word\":\"invite. \",\"start\":148.1509052734375,\"end\":148.51454174804687},{\"word\":\"Talk \",\"start\":148.51454174804687,\"end\":148.87817797851562},{\"word\":\"soon!\",\"start\":148.87817797851562,\"end\":149.241814453125}],\"metadata\":{\"response_id\":18}}],\"transcript_with_tool_calls\":[{\"role\":\"agent\",\"content\":\"Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\",\"words\":[{\"word\":\"Hey, \",\"start\":0.196,\"end\":0.559636474609375},{\"word\":\"this \",\"start\":0.559636474609375,\"end\":0.923272705078125},{\"word\":\"is \",\"start\":0.923272705078125,\"end\":1.2869091796875},{\"word\":\"Eric \",\"start\":1.2869091796875,\"end\":1.65054541015625},{\"word\":\"AI, \",\"start\":1.65054541015625,\"end\":2.014181884765625},{\"word\":\"digital \",\"start\":2.014181884765625,\"end\":2.377818115234375},{\"word\":\"CEO \",\"start\":2.377818115234375,\"end\":2.74145458984375},{\"word\":\"of \",\"start\":2.74145458984375,\"end\":3.1050908203125},{\"word\":\"Pipes.ai \",\"start\":3.1050908203125,\"end\":3.468727294921875},{\"word\":\"on \",\"start\":3.468727294921875,\"end\":3.832363525390625},{\"word\":\"a \",\"start\":3.832363525390625,\"end\":4.196},{\"word\":\"recorded \",\"start\":4.196,\"end\":4.559636474609375},{\"word\":\"line, \",\"start\":4.559636474609375,\"end\":4.923272705078125},{\"word\":\"can \",\"start\":4.923272705078125,\"end\":5.2869091796875},{\"word\":\"you \",\"start\":5.2869091796875,\"end\":5.65054541015625},{\"word\":\"hear \",\"start\":5.65054541015625,\"end\":6.014181884765625},{\"word\":\"me \",\"start\":6.008863525390625,\"end\":6.3725},{\"word\":\"ok?\",\"start\":6.008863525390625,\"end\":6.3725}],\"metadata\":{\"response_id\":0}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":9.053999,\"end\":9.293999999999999}]},{\"role\":\"agent\",\"content\":\"Awesome! What brought you to Pipes today?\",\"words\":[{\"word\":\"Awesome!\",\"start\":10.376,\"end\":10.739636474609375},{\"word\":\" What \",\"start\":11.107416748046875,\"end\":11.471052978515624},{\"word\":\"brought \",\"start\":11.471052978515624,\"end\":11.834689453125},{\"word\":\"you \",\"start\":11.834689453125,\"end\":12.19832568359375},{\"word\":\"to \",\"start\":12.19832568359375,\"end\":12.561962158203125},{\"word\":\"Pipes \",\"start\":12.357572021484375,\"end\":12.721208251953126},{\"word\":\"today?\",\"start\":12.357572021484375,\"end\":12.721208251953126}],\"metadata\":{\"response_id\":1}},{\"role\":\"user\",\"content\":\"Wanted to check out a demo. \",\"words\":[{\"word\":\"Wanted \",\"start\":15.154,\"end\":15.473999},{\"word\":\"to \",\"start\":15.473999,\"end\":15.634},{\"word\":\"check \",\"start\":15.634,\"end\":15.873999999999999},{\"word\":\"out \",\"start\":15.873999999999999,\"end\":16.033999},{\"word\":\"a \",\"start\":16.033999,\"end\":16.194000000000003},{\"word\":\"demo. \",\"start\":16.194000000000003,\"end\":16.514000000000003}]},{\"role\":\"agent\",\"content\":\"Ah, wanting to see the magic in action—love it! Is this your first time exploring this kind of AI solution?\",\"words\":[{\"word\":\"Ah, \",\"start\":17.527,\"end\":17.890636474609376},{\"word\":\"wanting \",\"start\":17.890636474609376,\"end\":18.254272705078126},{\"word\":\"to \",\"start\":18.254272705078126,\"end\":18.6179091796875},{\"word\":\"see \",\"start\":18.6179091796875,\"end\":18.98154541015625},{\"word\":\"the \",\"start\":18.98154541015625,\"end\":19.345181884765626},{\"word\":\"magic \",\"start\":19.345181884765626,\"end\":19.708818115234376},{\"word\":\"in \",\"start\":19.708818115234376,\"end\":20.07245458984375},{\"word\":\"action—love \",\"start\":20.07245458984375,\"end\":20.4360908203125},{\"word\":\"it! \",\"start\":20.089072021484377,\"end\":20.452708251953126},{\"word\":\"Is \",\"start\":20.452708251953126,\"end\":20.8163447265625},{\"word\":\"this \",\"start\":20.8163447265625,\"end\":21.17998095703125},{\"word\":\"your \",\"start\":21.17998095703125,\"end\":21.543617431640627},{\"word\":\"first \",\"start\":21.543617431640627,\"end\":21.90725390625},{\"word\":\"time \",\"start\":21.90725390625,\"end\":22.27089013671875},{\"word\":\"exploring \",\"start\":22.27089013671875,\"end\":22.634526611328123},{\"word\":\"this \",\"start\":22.634526611328123,\"end\":22.998162841796876},{\"word\":\"kind \",\"start\":22.998162841796876,\"end\":23.36179931640625},{\"word\":\"of \",\"start\":23.1309052734375,\"end\":23.494541748046874},{\"word\":\"AI \",\"start\":23.1309052734375,\"end\":23.494541748046874},{\"word\":\"solution?\",\"start\":23.1309052734375,\"end\":23.494541748046874}],\"metadata\":{\"response_id\":2}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":24.854000000000003,\"end\":25.094}]},{\"role\":\"agent\",\"content\":\"Great! Could I get your first name?\",\"words\":[{\"word\":\"Great!\",\"start\":26.109,\"end\":26.472636474609374},{\"word\":\" Could \",\"start\":26.759166748046876,\"end\":27.122802978515626},{\"word\":\"I \",\"start\":27.122802978515626,\"end\":27.486439453125},{\"word\":\"get \",\"start\":27.486439453125,\"end\":27.85007568359375},{\"word\":\"your \",\"start\":27.707447021484374,\"end\":28.071083251953127},{\"word\":\"first \",\"start\":27.707447021484374,\"end\":28.071083251953127},{\"word\":\"name?\",\"start\":27.707447021484374,\"end\":28.071083251953127}],\"metadata\":{\"response_id\":3}},{\"role\":\"user\",\"content\":\"James. \",\"words\":[{\"word\":\"James. \",\"start\":29.354000000000003,\"end\":29.754}]},{\"role\":\"agent\",\"content\":\"Nice to meet you, James! And what is your last name?\",\"words\":[{\"word\":\"Nice \",\"start\":30.792,\"end\":31.155636474609373},{\"word\":\"to \",\"start\":31.155636474609373,\"end\":31.519272705078127},{\"word\":\"meet \",\"start\":31.519272705078127,\"end\":31.8829091796875},{\"word\":\"you, \",\"start\":31.809947021484376,\"end\":32.173583251953126},{\"word\":\"James!\",\"start\":31.809947021484376,\"end\":32.173583251953126},{\"word\":\" And \",\"start\":32.173583251953126,\"end\":32.5372197265625},{\"word\":\"what \",\"start\":32.5372197265625,\"end\":32.90085595703125},{\"word\":\"is \",\"start\":32.90085595703125,\"end\":33.264492431640626},{\"word\":\"your \",\"start\":33.264492431640626,\"end\":33.62812890625},{\"word\":\"last \",\"start\":33.3076552734375,\"end\":33.671291748046876},{\"word\":\"name?\",\"start\":33.3076552734375,\"end\":33.671291748046876}],\"metadata\":{\"response_id\":4}},{\"role\":\"user\",\"content\":\"Miller. \",\"words\":[{\"word\":\"Miller. \",\"start\":35.364,\"end\":35.684}]},{\"role\":\"agent\",\"content\":\"Thanks, James Miller. What’s the best email to send you some more info?\",\"words\":[{\"word\":\"Thanks, \",\"start\":36.475,\"end\":36.83863647460937},{\"word\":\"James \",\"start\":36.83863647460937,\"end\":37.20227270507812},{\"word\":\"Miller. \",\"start\":37.20227270507812,\"end\":37.5659091796875},{\"word\":\"What’s \",\"start\":37.58958325195312,\"end\":37.9532197265625},{\"word\":\"the \",\"start\":37.9532197265625,\"end\":38.31685595703125},{\"word\":\"best \",\"start\":38.31685595703125,\"end\":38.68049243164062},{\"word\":\"email \",\"start\":38.68049243164062,\"end\":39.04412890625},{\"word\":\"to \",\"start\":39.04412890625,\"end\":39.40776513671875},{\"word\":\"send \",\"start\":39.40776513671875,\"end\":39.77140161132812},{\"word\":\"you \",\"start\":39.722113525390625,\"end\":40.08575},{\"word\":\"some \",\"start\":39.722113525390625,\"end\":40.08575},{\"word\":\"more \",\"start\":39.722113525390625,\"end\":40.08575},{\"word\":\"info?\",\"start\":39.722113525390625,\"end\":40.08575}],\"metadata\":{\"response_id\":5}},{\"role\":\"user\",\"content\":\"James dot miller at c h h j dot com. \",\"words\":[{\"word\":\"James \",\"start\":42.284003,\"end\":42.764002},{\"word\":\"dot \",\"start\":43.324003999999995,\"end\":43.804002999999994},{\"word\":\"miller \",\"start\":44.163999999999994,\"end\":44.644},{\"word\":\"at \",\"start\":45.583999999999996,\"end\":46.224},{\"word\":\"c \",\"start\":46.224,\"end\":46.864},{\"word\":\"h \",\"start\":46.864,\"end\":47.424001999999994},{\"word\":\"h \",\"start\":47.424001999999994,\"end\":47.903999999999996},{\"word\":\"j \",\"start\":47.903999999999996,\"end\":48.623999999999995},{\"word\":\"dot \",\"start\":48.623999999999995,\"end\":48.944002},{\"word\":\"com. \",\"start\":48.944002,\"end\":49.184}]},{\"role\":\"agent\",\"content\":\"Just to confirm, that’s james dot miller at C H H J dot com?\",\"words\":[{\"word\":\"Just \",\"start\":50.272,\"end\":50.63563647460938},{\"word\":\"to \",\"start\":50.63563647460938,\"end\":50.99927270507813},{\"word\":\"confirm, \",\"start\":50.99927270507813,\"end\":51.3629091796875},{\"word\":\"that’s \",\"start\":51.3629091796875,\"end\":51.72654541015625},{\"word\":\"james \",\"start\":51.72654541015625,\"end\":52.09018188476563},{\"word\":\"dot \",\"start\":52.09018188476563,\"end\":52.45381811523438},{\"word\":\"miller \",\"start\":52.45381811523438,\"end\":52.81745458984375},{\"word\":\"at \",\"start\":52.81745458984375,\"end\":53.1810908203125},{\"word\":\"C \",\"start\":53.1810908203125,\"end\":53.54472729492188},{\"word\":\"H \",\"start\":53.54472729492188,\"end\":53.90836352539063},{\"word\":\"H \",\"start\":53.90836352539063,\"end\":54.272},{\"word\":\"J \",\"start\":54.272,\"end\":54.63563647460938},{\"word\":\"dot \",\"start\":54.63563647460938,\"end\":54.99927270507813},{\"word\":\"com?\",\"start\":54.99927270507813,\"end\":55.3629091796875}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":59.773996999999994,\"end\":60.094}]},{\"role\":\"agent\",\"content\":\"Perfect. What company are you with?\",\"words\":[{\"word\":\"Perfect.\",\"start\":61.344,\"end\":61.70763647460937},{\"word\":\" What \",\"start\":62.342458251953126,\"end\":62.7060947265625},{\"word\":\"company \",\"start\":62.7060947265625,\"end\":63.06973095703125},{\"word\":\"are \",\"start\":63.06973095703125,\"end\":63.433367431640626},{\"word\":\"you \",\"start\":63.29073852539062,\"end\":63.654375},{\"word\":\"with?\",\"start\":63.29073852539062,\"end\":63.654375}],\"metadata\":{\"response_id\":8}},{\"role\":\"user\",\"content\":\"College hunks, hauling junk and moving? \",\"words\":[{\"word\":\"College \",\"start\":65.224,\"end\":65.62399500000001},{\"word\":\"hunks, \",\"start\":65.62399500000001,\"end\":66.104},{\"word\":\"hauling \",\"start\":66.104,\"end\":66.34400000000001},{\"word\":\"junk \",\"start\":66.34400000000001,\"end\":66.584},{\"word\":\"and \",\"start\":66.584,\"end\":66.744},{\"word\":\"moving? \",\"start\":66.744,\"end\":66.90400000000001}]},{\"role\":\"agent\",\"content\":\"Got it — is the company name College Hunks Hauling Junk and Moving?\",\"words\":[{\"word\":\"Got \",\"start\":67.853,\"end\":68.21663647460937},{\"word\":\"it \",\"start\":68.21663647460937,\"end\":68.58027270507813},{\"word\":\"— \",\"start\":68.58027270507813,\"end\":68.9439091796875},{\"word\":\"is \",\"start\":68.9439091796875,\"end\":69.30754541015625},{\"word\":\"the \",\"start\":69.30754541015625,\"end\":69.67118188476563},{\"word\":\"company \",\"start\":69.67118188476563,\"end\":70.03481811523437},{\"word\":\"name \",\"start\":70.03481811523437,\"end\":70.39845458984375},{\"word\":\"College \",\"start\":70.39845458984375,\"end\":70.7620908203125},{\"word\":\"Hunks \",\"start\":70.7620908203125,\"end\":71.12572729492187},{\"word\":\"Hauling \",\"start\":70.99557202148438,\"end\":71.35920825195312},{\"word\":\"Junk \",\"start\":70.99557202148438,\"end\":71.35920825195312},{\"word\":\"and \",\"start\":70.99557202148438,\"end\":71.35920825195312},{\"word\":\"Moving?\",\"start\":70.99557202148438,\"end\":71.35920825195312}],\"metadata\":{\"response_id\":9}},{\"role\":\"agent\",\"content\":\"Great! How \",\"words\":[{\"word\":\"Great!\",\"start\":73.598,\"end\":73.96163647460938},{\"word\":\" How \",\"start\":74.24816674804687,\"end\":74.61180297851563}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":72.424,\"end\":74.824}]},{\"role\":\"agent\",\"content\":\"many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"many \",\"start\":74.61180297851563,\"end\":74.975439453125},{\"word\":\"reps \",\"start\":74.975439453125,\"end\":75.33907568359375},{\"word\":\"do \",\"start\":75.33907568359375,\"end\":75.70271215820313},{\"word\":\"you \",\"start\":75.70271215820313,\"end\":76.06634838867187},{\"word\":\"have \",\"start\":76.06634838867187,\"end\":76.42998486328125},{\"word\":\"on \",\"start\":76.42998486328125,\"end\":76.79362109375},{\"word\":\"the \",\"start\":76.79362109375,\"end\":77.15725756835937},{\"word\":\"phones, \",\"start\":77.15725756835937,\"end\":77.52089404296875},{\"word\":\"inbound \",\"start\":77.1585302734375,\"end\":77.52216674804687},{\"word\":\"or \",\"start\":77.1585302734375,\"end\":77.52216674804687},{\"word\":\"outbound?\",\"start\":77.1585302734375,\"end\":77.52216674804687}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"Outbound about twenty. \",\"words\":[{\"word\":\"Outbound \",\"start\":79.944,\"end\":80.424},{\"word\":\"about \",\"start\":80.424,\"end\":80.664},{\"word\":\"twenty. \",\"start\":80.664,\"end\":80.98400000000001}]},{\"role\":\"agent\",\"content\":\"Got it, about twenty reps on outbound. What’s been the biggest headache lately with leads or sales follow-up?\",\"words\":[{\"word\":\"Got \",\"start\":82.289,\"end\":82.65263647460938},{\"word\":\"it, \",\"start\":82.65263647460938,\"end\":83.01627270507812},{\"word\":\"about \",\"start\":83.01627270507812,\"end\":83.3799091796875},{\"word\":\"twenty \",\"start\":83.3799091796875,\"end\":83.74354541015624},{\"word\":\"reps \",\"start\":83.74354541015624,\"end\":84.10718188476562},{\"word\":\"on \",\"start\":84.10718188476562,\"end\":84.47081811523438},{\"word\":\"outbound. \",\"start\":84.3054052734375,\"end\":84.66904174804688},{\"word\":\"What’s \",\"start\":84.66904174804688,\"end\":85.03267797851562},{\"word\":\"been \",\"start\":85.03267797851562,\"end\":85.396314453125},{\"word\":\"the \",\"start\":85.396314453125,\"end\":85.75995068359374},{\"word\":\"biggest \",\"start\":85.75995068359374,\"end\":86.12358715820312},{\"word\":\"headache \",\"start\":86.12358715820312,\"end\":86.48722338867188},{\"word\":\"lately \",\"start\":86.48722338867188,\"end\":86.85085986328124},{\"word\":\"with \",\"start\":86.85085986328124,\"end\":87.21449609375},{\"word\":\"leads \",\"start\":87.21449609375,\"end\":87.57813256835938},{\"word\":\"or \",\"start\":87.57813256835938,\"end\":87.94176904296874},{\"word\":\"sales \",\"start\":87.94176904296874,\"end\":88.3054052734375},{\"word\":\"follow-up?\",\"start\":88.04382202148437,\"end\":88.40745825195313}],\"metadata\":{\"response_id\":12}},{\"role\":\"user\",\"content\":\"Not being able to keep up with the amount of follow-up leads \",\"words\":[{\"word\":\"Not \",\"start\":90.924,\"end\":91.244},{\"word\":\"being \",\"start\":91.244,\"end\":91.483996},{\"word\":\"able \",\"start\":91.483996,\"end\":91.644},{\"word\":\"to \",\"start\":91.644,\"end\":91.724},{\"word\":\"keep \",\"start\":91.724,\"end\":91.964},{\"word\":\"up \",\"start\":91.964,\"end\":92.04400000000001},{\"word\":\"with \",\"start\":92.04400000000001,\"end\":92.20400000000001},{\"word\":\"the \",\"start\":92.20400000000001,\"end\":92.364},{\"word\":\"amount \",\"start\":92.364,\"end\":92.604},{\"word\":\"of \",\"start\":92.604,\"end\":93.16399600000001},{\"word\":\"follow-up \",\"start\":93.324,\"end\":93.803995},{\"word\":\"leads \",\"start\":93.803995,\"end\":94.04400000000001}]},{\"role\":\"agent\",\"content\":\"Ah, that’s a classic pain point—too many leads slipping through the cracks. 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I’ve got the demo locked in. We'll send an invite. 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We have none on file yet.\",\"words\":[{\"word\":\"Perfect, \",\"start\":39.74,\"end\":40.103636474609374},{\"word\":\"James \",\"start\":40.103636474609374,\"end\":40.46727270507812},{\"word\":\"Miller. \",\"start\":40.46727270507812,\"end\":40.8309091796875},{\"word\":\"What’s \",\"start\":41.35379174804687,\"end\":41.71742797851562},{\"word\":\"the \",\"start\":41.71742797851562,\"end\":42.081064453125},{\"word\":\"best \",\"start\":42.081064453125,\"end\":42.44470068359375},{\"word\":\"email \",\"start\":42.44470068359375,\"end\":42.80833715820312},{\"word\":\"to \",\"start\":42.80833715820312,\"end\":43.17197338867187},{\"word\":\"send \",\"start\":43.17197338867187,\"end\":43.53560986328125},{\"word\":\"you \",\"start\":43.335363525390626,\"end\":43.699},{\"word\":\"more \",\"start\":43.335363525390626,\"end\":43.699},{\"word\":\"info? \",\"start\":43.335363525390626,\"end\":43.699},{\"word\":\"We \",\"start\":43.699,\"end\":44.06263647460938},{\"word\":\"have \",\"start\":44.06263647460938,\"end\":44.42627270507813},{\"word\":\"none \",\"start\":44.42627270507813,\"end\":44.7899091796875},{\"word\":\"on \",\"start\":44.7899091796875,\"end\":45.15354541015625},{\"word\":\"file \",\"start\":44.83307202148438,\"end\":45.196708251953126},{\"word\":\"yet.\",\"start\":44.83307202148438,\"end\":45.196708251953126}],\"metadata\":{\"response_id\":5}},{\"role\":\"user\",\"content\":\"James dot miller at c h h j dot com. \",\"words\":[{\"word\":\"James \",\"start\":47.077,\"end\":47.876999999999995},{\"word\":\"dot \",\"start\":47.876999999999995,\"end\":48.277},{\"word\":\"miller \",\"start\":48.277,\"end\":48.757},{\"word\":\"at \",\"start\":49.586999999999996,\"end\":49.907},{\"word\":\"c \",\"start\":49.907,\"end\":50.227},{\"word\":\"h \",\"start\":50.227,\"end\":50.387},{\"word\":\"h \",\"start\":50.387,\"end\":50.626999999999995},{\"word\":\"j \",\"start\":50.626999999999995,\"end\":50.787},{\"word\":\"dot \",\"start\":50.787,\"end\":51.027},{\"word\":\"com. \",\"start\":51.027,\"end\":51.107}]},{\"role\":\"agent\",\"content\":\"Just to confirm, that’s james dot miller at C H H J dot com?\",\"words\":[{\"word\":\"Just \",\"start\":52.487,\"end\":52.850636474609374},{\"word\":\"to \",\"start\":52.850636474609374,\"end\":53.21427270507812},{\"word\":\"confirm, \",\"start\":53.21427270507812,\"end\":53.5779091796875},{\"word\":\"that’s \",\"start\":53.5779091796875,\"end\":53.94154541015625},{\"word\":\"james \",\"start\":53.94154541015625,\"end\":54.305181884765624},{\"word\":\"dot \",\"start\":54.305181884765624,\"end\":54.66881811523437},{\"word\":\"miller \",\"start\":54.66881811523437,\"end\":55.03245458984375},{\"word\":\"at \",\"start\":55.03245458984375,\"end\":55.3960908203125},{\"word\":\"C \",\"start\":55.3960908203125,\"end\":55.75972729492187},{\"word\":\"H \",\"start\":55.75972729492187,\"end\":56.12336352539062},{\"word\":\"H \",\"start\":56.09398852539063,\"end\":56.457625},{\"word\":\"J \",\"start\":56.09398852539063,\"end\":56.457625},{\"word\":\"dot \",\"start\":56.09398852539063,\"end\":56.457625},{\"word\":\"com?\",\"start\":56.09398852539063,\"end\":56.457625}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":57.566998,\"end\":57.806999999999995}]},{\"role\":\"agent\",\"content\":\"Got it, James dot miller at C H H J dot com. What company are you with?\",\"words\":[{\"word\":\"Got \",\"start\":59.094,\"end\":59.45763647460937},{\"word\":\"it, \",\"start\":59.45763647460937,\"end\":59.82127270507812},{\"word\":\"James \",\"start\":59.82127270507812,\"end\":60.1849091796875},{\"word\":\"dot \",\"start\":60.1849091796875,\"end\":60.54854541015625},{\"word\":\"miller \",\"start\":60.54854541015625,\"end\":60.91218188476562},{\"word\":\"at \",\"start\":60.91218188476562,\"end\":61.27581811523437},{\"word\":\"C \",\"start\":61.27581811523437,\"end\":61.63945458984375},{\"word\":\"H \",\"start\":61.63945458984375,\"end\":62.0030908203125},{\"word\":\"H \",\"start\":62.0030908203125,\"end\":62.36672729492187},{\"word\":\"J \",\"start\":62.36672729492187,\"end\":62.73036352539062},{\"word\":\"dot \",\"start\":62.73036352539062,\"end\":63.094},{\"word\":\"com.\",\"start\":63.094,\"end\":63.45763647460937},{\"word\":\" What \",\"start\":63.726375,\"end\":64.09001147460937},{\"word\":\"company \",\"start\":64.09001147460937,\"end\":64.45364770507813},{\"word\":\"are \",\"start\":64.45364770507813,\"end\":64.8172841796875},{\"word\":\"you \",\"start\":64.7907802734375,\"end\":65.15441674804687},{\"word\":\"with?\",\"start\":64.7907802734375,\"end\":65.15441674804687}],\"metadata\":{\"response_id\":7}},{\"role\":\"user\",\"content\":\"College Hunks on Jack and Moving. \",\"words\":[{\"word\":\"College \",\"start\":66.467,\"end\":66.787},{\"word\":\"Hunks \",\"start\":66.787,\"end\":67.18700000000001},{\"word\":\"on \",\"start\":67.18700000000001,\"end\":67.427},{\"word\":\"Jack \",\"start\":67.427,\"end\":67.587},{\"word\":\"and \",\"start\":67.587,\"end\":67.747},{\"word\":\"Moving. \",\"start\":67.747,\"end\":67.98700000000001}]},{\"role\":\"agent\",\"content\":\"Got it — is the company name College Hunks Hauling Junk?\",\"words\":[{\"word\":\"Got \",\"start\":69.09,\"end\":69.45363647460937},{\"word\":\"it \",\"start\":69.45363647460937,\"end\":69.81727270507812},{\"word\":\"— \",\"start\":69.81727270507812,\"end\":70.1809091796875},{\"word\":\"is \",\"start\":70.1809091796875,\"end\":70.54454541015625},{\"word\":\"the \",\"start\":70.54454541015625,\"end\":70.90818188476563},{\"word\":\"company \",\"start\":70.90818188476563,\"end\":71.27181811523438},{\"word\":\"name \",\"start\":71.27181811523438,\"end\":71.63545458984375},{\"word\":\"College \",\"start\":71.63545458984375,\"end\":71.9990908203125},{\"word\":\"Hunks \",\"start\":71.9990908203125,\"end\":72.36272729492188},{\"word\":\"Hauling \",\"start\":72.36272729492188,\"end\":72.72636352539062},{\"word\":\"Junk?\",\"start\":72.4647802734375,\"end\":72.82841674804688}],\"metadata\":{\"response_id\":9}},{\"role\":\"user\",\"content\":\"College, I'm calling, drunk, and moving. \",\"words\":[{\"word\":\"College, \",\"start\":75.806995,\"end\":76.607},{\"word\":\"I'm \",\"start\":76.607,\"end\":76.68700000000001},{\"word\":\"calling, \",\"start\":76.68700000000001,\"end\":77.086994},{\"word\":\"drunk, \",\"start\":77.086994,\"end\":77.327},{\"word\":\"and \",\"start\":77.327,\"end\":77.40699400000001},{\"word\":\"moving. \",\"start\":77.40699400000001,\"end\":77.647}]},{\"role\":\"agent\",\"content\":\"Thanks for clarifying! College Hunks Hauling Junk and Moving it is. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Thanks \",\"start\":78.708,\"end\":79.07163647460938},{\"word\":\"for \",\"start\":79.07163647460938,\"end\":79.43527270507812},{\"word\":\"clarifying!\",\"start\":79.43527270507812,\"end\":79.7989091796875},{\"word\":\" College \",\"start\":80.01991674804688,\"end\":80.38355297851562},{\"word\":\"Hunks \",\"start\":80.38355297851562,\"end\":80.747189453125},{\"word\":\"Hauling \",\"start\":80.747189453125,\"end\":81.11082568359375},{\"word\":\"Junk \",\"start\":81.11082568359375,\"end\":81.47446215820312},{\"word\":\"and \",\"start\":81.47446215820312,\"end\":81.83809838867188},{\"word\":\"Moving \",\"start\":81.83809838867188,\"end\":82.20173486328125},{\"word\":\"it \",\"start\":82.00148852539063,\"end\":82.365125},{\"word\":\"is.\",\"start\":82.00148852539063,\"end\":82.365125},{\"word\":\" How \",\"start\":82.365125,\"end\":82.72876147460937},{\"word\":\"many \",\"start\":82.72876147460937,\"end\":83.09239770507813},{\"word\":\"reps \",\"start\":83.09239770507813,\"end\":83.4560341796875},{\"word\":\"do \",\"start\":83.4560341796875,\"end\":83.81967041015625},{\"word\":\"you \",\"start\":83.81967041015625,\"end\":84.18330688476563},{\"word\":\"have \",\"start\":84.18330688476563,\"end\":84.54694311523437},{\"word\":\"on \",\"start\":84.54694311523437,\"end\":84.91057958984375},{\"word\":\"the \",\"start\":84.91057958984375,\"end\":85.2742158203125},{\"word\":\"phones, \",\"start\":85.2742158203125,\"end\":85.63785229492187},{\"word\":\"inbound \",\"start\":85.3567802734375,\"end\":85.72041674804687},{\"word\":\"or \",\"start\":85.3567802734375,\"end\":85.72041674804687},{\"word\":\"outbound?\",\"start\":85.3567802734375,\"end\":85.72041674804687}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"About twenty outbound. \",\"words\":[{\"word\":\"About \",\"start\":88.556995,\"end\":88.87699500000001},{\"word\":\"twenty \",\"start\":88.87699500000001,\"end\":89.11699},{\"word\":\"outbound. \",\"start\":89.11699,\"end\":89.59700000000001}]},{\"role\":\"agent\",\"content\":\"Thanks, about twenty outbound reps. What’s been the biggest headache lately with leads or sales follow-up?\",\"words\":[{\"word\":\"Thanks, \",\"start\":90.916,\"end\":91.27963647460938},{\"word\":\"about \",\"start\":91.27963647460938,\"end\":91.64327270507812},{\"word\":\"twenty \",\"start\":91.64327270507812,\"end\":92.0069091796875},{\"word\":\"outbound \",\"start\":92.0069091796875,\"end\":92.37054541015625},{\"word\":\"reps. \",\"start\":92.37054541015625,\"end\":92.73418188476562},{\"word\":\"What’s \",\"start\":93.26120825195312,\"end\":93.6248447265625},{\"word\":\"been \",\"start\":93.6248447265625,\"end\":93.98848095703126},{\"word\":\"the \",\"start\":93.98848095703126,\"end\":94.35211743164062},{\"word\":\"biggest \",\"start\":94.35211743164062,\"end\":94.71575390625},{\"word\":\"headache \",\"start\":94.71575390625,\"end\":95.07939013671874},{\"word\":\"lately \",\"start\":95.07939013671874,\"end\":95.44302661132812},{\"word\":\"with \",\"start\":95.44302661132812,\"end\":95.80666284179688},{\"word\":\"leads \",\"start\":95.80666284179688,\"end\":96.17029931640624},{\"word\":\"or \",\"start\":96.17029931640624,\"end\":96.533935546875},{\"word\":\"sales \",\"start\":96.533935546875,\"end\":96.89757202148438},{\"word\":\"follow-up?\",\"start\":96.86819702148438,\"end\":97.23183325195312}],\"metadata\":{\"response_id\":11}},{\"role\":\"user\",\"content\":\"Well, I just wanna confirm the demo this afternoon at two PM. I'd already set it up. \",\"words\":[{\"word\":\"Well, \",\"start\":98.477,\"end\":98.87700000000001},{\"word\":\"I \",\"start\":98.87700000000001,\"end\":98.95700500000001},{\"word\":\"just \",\"start\":98.95700500000001,\"end\":99.117},{\"word\":\"wanna \",\"start\":99.117,\"end\":99.357},{\"word\":\"confirm \",\"start\":99.357,\"end\":99.677},{\"word\":\"the \",\"start\":99.677,\"end\":99.837},{\"word\":\"demo \",\"start\":99.837,\"end\":100.15700000000001},{\"word\":\"this \",\"start\":100.37700000000001,\"end\":100.617},{\"word\":\"afternoon \",\"start\":100.617,\"end\":100.857},{\"word\":\"at \",\"start\":100.857,\"end\":101.01700000000001},{\"word\":\"two \",\"start\":101.01700000000001,\"end\":101.177},{\"word\":\"PM. \",\"start\":101.177,\"end\":101.417},{\"word\":\"I'd \",\"start\":102.007,\"end\":102.486996},{\"word\":\"already \",\"start\":102.486996,\"end\":102.647},{\"word\":\"set \",\"start\":102.647,\"end\":102.806995},{\"word\":\"it \",\"start\":102.806995,\"end\":102.967},{\"word\":\"up. \",\"start\":102.967,\"end\":103.12699500000001}]},{\"role\":\"agent\",\"content\":\"Got it, \",\"words\":[{\"word\":\"Got \",\"start\":104.813,\"end\":105.17663647460938},{\"word\":\"it, \",\"start\":105.17663647460938,\"end\":105.54027270507812}],\"metadata\":{\"response_id\":14}},{\"role\":\"user\",\"content\":\"I \",\"words\":[{\"word\":\"I \",\"start\":105.787,\"end\":106.027004}]},{\"role\":\"agent\",\"content\":\"James. I’ve \",\"words\":[{\"word\":\"James. \",\"start\":105.52911352539063,\"end\":105.89275},{\"word\":\"I’ve \",\"start\":105.89275,\"end\":106.25638647460937}],\"metadata\":{\"response_id\":14}},{\"role\":\"user\",\"content\":\"already answered all these questions. \",\"words\":[{\"word\":\"already \",\"start\":106.027004,\"end\":106.26700000000001},{\"word\":\"answered \",\"start\":106.26700000000001,\"end\":106.507},{\"word\":\"all \",\"start\":106.507,\"end\":106.667},{\"word\":\"these \",\"start\":106.667,\"end\":106.90700000000001},{\"word\":\"questions. \",\"start\":106.90700000000001,\"end\":107.147}]},{\"role\":\"agent\",\"content\":\"You’re right, James, no need to go over it again. I’ve got your demo locked in for two PM this afternoon. We’ll send you an invite shortly. Talk soon!\",\"words\":[{\"word\":\"You’re \",\"start\":108.707,\"end\":109.07063647460937},{\"word\":\"right, \",\"start\":109.07063647460937,\"end\":109.43427270507813},{\"word\":\"James, \",\"start\":109.43427270507813,\"end\":109.7979091796875},{\"word\":\"no \",\"start\":109.7979091796875,\"end\":110.16154541015625},{\"word\":\"need \",\"start\":110.16154541015625,\"end\":110.52518188476563},{\"word\":\"to \",\"start\":110.52518188476563,\"end\":110.88881811523437},{\"word\":\"go \",\"start\":110.88881811523437,\"end\":111.25245458984375},{\"word\":\"over \",\"start\":111.18782202148438,\"end\":111.55145825195312},{\"word\":\"it \",\"start\":111.18782202148438,\"end\":111.55145825195312},{\"word\":\"again. \",\"start\":111.18782202148438,\"end\":111.55145825195312},{\"word\":\"I’ve \",\"start\":111.55145825195312,\"end\":111.9150947265625},{\"word\":\"got \",\"start\":111.9150947265625,\"end\":112.27873095703124},{\"word\":\"your \",\"start\":112.27873095703124,\"end\":112.64236743164062},{\"word\":\"demo \",\"start\":112.64236743164062,\"end\":113.00600390625},{\"word\":\"locked \",\"start\":113.00600390625,\"end\":113.36964013671874},{\"word\":\"in \",\"start\":113.36964013671874,\"end\":113.73327661132812},{\"word\":\"for \",\"start\":113.73327661132812,\"end\":114.09691284179688},{\"word\":\"two \",\"start\":114.09691284179688,\"end\":114.46054931640624},{\"word\":\"PM \",\"start\":114.1135302734375,\"end\":114.47716674804687},{\"word\":\"this \",\"start\":114.1135302734375,\"end\":114.47716674804687},{\"word\":\"afternoon. \",\"start\":114.1135302734375,\"end\":114.47716674804687},{\"word\":\"We’ll \",\"start\":114.47716674804687,\"end\":114.84080297851563},{\"word\":\"send \",\"start\":114.84080297851563,\"end\":115.204439453125},{\"word\":\"you \",\"start\":115.204439453125,\"end\":115.56807568359375},{\"word\":\"an \",\"start\":115.56807568359375,\"end\":115.93171215820313},{\"word\":\"invite \",\"start\":115.80861352539063,\"end\":116.17225},{\"word\":\"shortly. \",\"start\":115.80861352539063,\"end\":116.17225},{\"word\":\"Talk \",\"start\":116.17225,\"end\":116.53588647460937},{\"word\":\"soon!\",\"start\":116.53588647460937,\"end\":116.89952270507813}],\"metadata\":{\"response_id\":15}}],\"transcript_with_tool_calls\":[{\"role\":\"agent\",\"content\":\"Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\",\"words\":[{\"word\":\"Hey, \",\"start\":0.246,\"end\":0.609636474609375},{\"word\":\"this \",\"start\":0.609636474609375,\"end\":0.973272705078125},{\"word\":\"is \",\"start\":0.973272705078125,\"end\":1.3369091796875},{\"word\":\"Eric \",\"start\":1.3369091796875,\"end\":1.70054541015625},{\"word\":\"AI, \",\"start\":1.70054541015625,\"end\":2.064181884765625},{\"word\":\"digital \",\"start\":2.064181884765625,\"end\":2.427818115234375},{\"word\":\"CEO \",\"start\":2.427818115234375,\"end\":2.79145458984375},{\"word\":\"of \",\"start\":2.79145458984375,\"end\":3.1550908203125},{\"word\":\"Pipes.ai \",\"start\":3.1550908203125,\"end\":3.518727294921875},{\"word\":\"on \",\"start\":3.518727294921875,\"end\":3.882363525390625},{\"word\":\"a \",\"start\":3.882363525390625,\"end\":4.246},{\"word\":\"recorded \",\"start\":4.246,\"end\":4.609636474609375},{\"word\":\"line, \",\"start\":4.609636474609375,\"end\":4.973272705078125},{\"word\":\"can \",\"start\":4.973272705078125,\"end\":5.3369091796875},{\"word\":\"you \",\"start\":5.3369091796875,\"end\":5.70054541015625},{\"word\":\"hear \",\"start\":5.70054541015625,\"end\":6.064181884765625},{\"word\":\"me \",\"start\":6.064181884765625,\"end\":6.427818115234375},{\"word\":\"ok?\",\"start\":6.427818115234375,\"end\":6.79145458984375}],\"metadata\":{\"response_id\":0}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":8.316999,\"end\":8.637}]},{\"role\":\"agent\",\"content\":\"Awesome! What brought you to Pipes today?\",\"words\":[{\"word\":\"Awesome!\",\"start\":9.526,\"end\":9.889636474609375},{\"word\":\" What \",\"start\":10.257416748046875,\"end\":10.621052978515625},{\"word\":\"brought \",\"start\":10.621052978515625,\"end\":10.984689453125},{\"word\":\"you \",\"start\":10.984689453125,\"end\":11.34832568359375},{\"word\":\"to \",\"start\":11.275363525390626,\"end\":11.639},{\"word\":\"Pipes \",\"start\":11.275363525390626,\"end\":11.639},{\"word\":\"today?\",\"start\":11.275363525390626,\"end\":11.639}],\"metadata\":{\"response_id\":1}},{\"role\":\"user\",\"content\":\"So I I just set up a demo for this afternoon at two PM, but I haven't got an email or anything yet. \",\"words\":[{\"word\":\"So \",\"start\":13.697001,\"end\":13.937},{\"word\":\"I \",\"start\":13.937,\"end\":14.177},{\"word\":\"I \",\"start\":14.177,\"end\":14.497},{\"word\":\"just \",\"start\":14.497,\"end\":14.817},{\"word\":\"set \",\"start\":15.177,\"end\":15.417},{\"word\":\"up \",\"start\":15.417,\"end\":15.577},{\"word\":\"a \",\"start\":15.577,\"end\":15.737000499999999},{\"word\":\"demo \",\"start\":15.737000499999999,\"end\":16.057000000000002},{\"word\":\"for \",\"start\":16.057000000000002,\"end\":16.297},{\"word\":\"this \",\"start\":16.297,\"end\":16.617},{\"word\":\"afternoon \",\"start\":16.617,\"end\":16.937},{\"word\":\"at \",\"start\":16.937,\"end\":17.177000000000003},{\"word\":\"two \",\"start\":17.177000000000003,\"end\":17.337},{\"word\":\"PM, \",\"start\":17.337,\"end\":17.737000000000002},{\"word\":\"but \",\"start\":17.737000000000002,\"end\":17.897000000000002},{\"word\":\"I \",\"start\":17.897000000000002,\"end\":18.057000000000002},{\"word\":\"haven't \",\"start\":18.057000000000002,\"end\":18.217000000000002},{\"word\":\"got \",\"start\":18.217000000000002,\"end\":18.457},{\"word\":\"an \",\"start\":18.457,\"end\":18.617},{\"word\":\"email \",\"start\":18.617,\"end\":18.937},{\"word\":\"or \",\"start\":18.937,\"end\":19.257},{\"word\":\"anything \",\"start\":19.257,\"end\":19.577},{\"word\":\"yet. \",\"start\":19.577,\"end\":19.817}]},{\"role\":\"user\",\"content\":\"I just wanted to make sure that it was confirmed for this afternoon at two PM. \",\"words\":[{\"word\":\"I \",\"start\":21.077,\"end\":21.317},{\"word\":\"just \",\"start\":21.317,\"end\":21.477001},{\"word\":\"wanted \",\"start\":21.477001,\"end\":21.717001},{\"word\":\"to \",\"start\":21.717001,\"end\":21.877000000000002},{\"word\":\"make \",\"start\":21.877000000000002,\"end\":22.037000000000003},{\"word\":\"sure \",\"start\":22.037000000000003,\"end\":22.197000000000003},{\"word\":\"that \",\"start\":22.197000000000003,\"end\":22.757},{\"word\":\"it \",\"start\":22.837,\"end\":23.157},{\"word\":\"was \",\"start\":23.157,\"end\":23.317},{\"word\":\"confirmed \",\"start\":23.317,\"end\":23.797},{\"word\":\"for \",\"start\":23.797,\"end\":23.957},{\"word\":\"this \",\"start\":23.957,\"end\":24.117},{\"word\":\"afternoon \",\"start\":24.117,\"end\":24.437},{\"word\":\"at \",\"start\":24.437,\"end\":24.597},{\"word\":\"two \",\"start\":24.597,\"end\":24.757},{\"word\":\"PM. \",\"start\":24.757,\"end\":24.997}]},{\"role\":\"agent\",\"content\":\"Got it, you want to confirm your demo for this afternoon at two PM. Could I get your first name to pull up your details?\",\"words\":[{\"word\":\"Got \",\"start\":26.087,\"end\":26.450636474609375},{\"word\":\"it, \",\"start\":26.450636474609375,\"end\":26.814272705078125},{\"word\":\"you \",\"start\":26.814272705078125,\"end\":27.1779091796875},{\"word\":\"want \",\"start\":27.1779091796875,\"end\":27.54154541015625},{\"word\":\"to \",\"start\":27.54154541015625,\"end\":27.905181884765625},{\"word\":\"confirm \",\"start\":27.905181884765625,\"end\":28.268818115234374},{\"word\":\"your \",\"start\":28.268818115234374,\"end\":28.63245458984375},{\"word\":\"demo \",\"start\":28.63245458984375,\"end\":28.9960908203125},{\"word\":\"for \",\"start\":28.916113525390625,\"end\":29.27975},{\"word\":\"this \",\"start\":28.916113525390625,\"end\":29.27975},{\"word\":\"afternoon \",\"start\":28.916113525390625,\"end\":29.27975},{\"word\":\"at \",\"start\":28.916113525390625,\"end\":29.27975},{\"word\":\"two \",\"start\":28.916113525390625,\"end\":29.27975},{\"word\":\"PM.\",\"start\":28.916113525390625,\"end\":29.27975},{\"word\":\" Could \",\"start\":29.27975,\"end\":29.643386474609375},{\"word\":\"I \",\"start\":29.643386474609375,\"end\":30.007022705078125},{\"word\":\"get \",\"start\":30.007022705078125,\"end\":30.3706591796875},{\"word\":\"your \",\"start\":30.3706591796875,\"end\":30.73429541015625},{\"word\":\"first \",\"start\":30.73429541015625,\"end\":31.097931884765625},{\"word\":\"name \",\"start\":31.097931884765625,\"end\":31.461568115234375},{\"word\":\"to \",\"start\":31.2961552734375,\"end\":31.659791748046874},{\"word\":\"pull \",\"start\":31.2961552734375,\"end\":31.659791748046874},{\"word\":\"up \",\"start\":31.2961552734375,\"end\":31.659791748046874},{\"word\":\"your \",\"start\":31.2961552734375,\"end\":31.659791748046874},{\"word\":\"details?\",\"start\":31.2961552734375,\"end\":31.659791748046874}],\"metadata\":{\"response_id\":3}},{\"role\":\"user\",\"content\":\"Sure, James. \",\"words\":[{\"word\":\"Sure, \",\"start\":32.547,\"end\":33.107},{\"word\":\"James. \",\"start\":33.107,\"end\":33.267002}]},{\"role\":\"agent\",\"content\":\"Thanks, James. And your last name is?\",\"words\":[{\"word\":\"Thanks, \",\"start\":34.341,\"end\":34.70463647460937},{\"word\":\"James. \",\"start\":34.70463647460937,\"end\":35.06827270507812},{\"word\":\"And \",\"start\":35.339458251953126,\"end\":35.7030947265625},{\"word\":\"your \",\"start\":35.7030947265625,\"end\":36.06673095703125},{\"word\":\"last \",\"start\":36.06673095703125,\"end\":36.430367431640626},{\"word\":\"name \",\"start\":36.430367431640626,\"end\":36.79400390625},{\"word\":\"is?\",\"start\":36.636072021484374,\"end\":36.99970825195312}],\"metadata\":{\"response_id\":4}},{\"role\":\"user\",\"content\":\"Miller. \",\"words\":[{\"word\":\"Miller. \",\"start\":38.306999999999995,\"end\":38.706997}]},{\"role\":\"agent\",\"content\":\"Perfect, James Miller. What’s the best email to send you more info? We have none on file yet.\",\"words\":[{\"word\":\"Perfect, \",\"start\":39.74,\"end\":40.103636474609374},{\"word\":\"James \",\"start\":40.103636474609374,\"end\":40.46727270507812},{\"word\":\"Miller. \",\"start\":40.46727270507812,\"end\":40.8309091796875},{\"word\":\"What’s \",\"start\":41.35379174804687,\"end\":41.71742797851562},{\"word\":\"the \",\"start\":41.71742797851562,\"end\":42.081064453125},{\"word\":\"best \",\"start\":42.081064453125,\"end\":42.44470068359375},{\"word\":\"email \",\"start\":42.44470068359375,\"end\":42.80833715820312},{\"word\":\"to \",\"start\":42.80833715820312,\"end\":43.17197338867187},{\"word\":\"send \",\"start\":43.17197338867187,\"end\":43.53560986328125},{\"word\":\"you \",\"start\":43.335363525390626,\"end\":43.699},{\"word\":\"more \",\"start\":43.335363525390626,\"end\":43.699},{\"word\":\"info? \",\"start\":43.335363525390626,\"end\":43.699},{\"word\":\"We \",\"start\":43.699,\"end\":44.06263647460938},{\"word\":\"have \",\"start\":44.06263647460938,\"end\":44.42627270507813},{\"word\":\"none \",\"start\":44.42627270507813,\"end\":44.7899091796875},{\"word\":\"on \",\"start\":44.7899091796875,\"end\":45.15354541015625},{\"word\":\"file \",\"start\":44.83307202148438,\"end\":45.196708251953126},{\"word\":\"yet.\",\"start\":44.83307202148438,\"end\":45.196708251953126}],\"metadata\":{\"response_id\":5}},{\"role\":\"user\",\"content\":\"James dot miller at c h h j dot com. \",\"words\":[{\"word\":\"James \",\"start\":47.077,\"end\":47.876999999999995},{\"word\":\"dot \",\"start\":47.876999999999995,\"end\":48.277},{\"word\":\"miller \",\"start\":48.277,\"end\":48.757},{\"word\":\"at \",\"start\":49.586999999999996,\"end\":49.907},{\"word\":\"c \",\"start\":49.907,\"end\":50.227},{\"word\":\"h \",\"start\":50.227,\"end\":50.387},{\"word\":\"h \",\"start\":50.387,\"end\":50.626999999999995},{\"word\":\"j \",\"start\":50.626999999999995,\"end\":50.787},{\"word\":\"dot \",\"start\":50.787,\"end\":51.027},{\"word\":\"com. \",\"start\":51.027,\"end\":51.107}]},{\"role\":\"agent\",\"content\":\"Just to confirm, that’s james dot miller at C H H J dot com?\",\"words\":[{\"word\":\"Just \",\"start\":52.487,\"end\":52.850636474609374},{\"word\":\"to \",\"start\":52.850636474609374,\"end\":53.21427270507812},{\"word\":\"confirm, \",\"start\":53.21427270507812,\"end\":53.5779091796875},{\"word\":\"that’s \",\"start\":53.5779091796875,\"end\":53.94154541015625},{\"word\":\"james \",\"start\":53.94154541015625,\"end\":54.305181884765624},{\"word\":\"dot \",\"start\":54.305181884765624,\"end\":54.66881811523437},{\"word\":\"miller \",\"start\":54.66881811523437,\"end\":55.03245458984375},{\"word\":\"at \",\"start\":55.03245458984375,\"end\":55.3960908203125},{\"word\":\"C \",\"start\":55.3960908203125,\"end\":55.75972729492187},{\"word\":\"H \",\"start\":55.75972729492187,\"end\":56.12336352539062},{\"word\":\"H \",\"start\":56.09398852539063,\"end\":56.457625},{\"word\":\"J \",\"start\":56.09398852539063,\"end\":56.457625},{\"word\":\"dot \",\"start\":56.09398852539063,\"end\":56.457625},{\"word\":\"com?\",\"start\":56.09398852539063,\"end\":56.457625}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Yes. \",\"words\":[{\"word\":\"Yes. \",\"start\":57.566998,\"end\":57.806999999999995}]},{\"role\":\"agent\",\"content\":\"Got it, James dot miller at C H H J dot com. What company are you with?\",\"words\":[{\"word\":\"Got \",\"start\":59.094,\"end\":59.45763647460937},{\"word\":\"it, \",\"start\":59.45763647460937,\"end\":59.82127270507812},{\"word\":\"James \",\"start\":59.82127270507812,\"end\":60.1849091796875},{\"word\":\"dot \",\"start\":60.1849091796875,\"end\":60.54854541015625},{\"word\":\"miller \",\"start\":60.54854541015625,\"end\":60.91218188476562},{\"word\":\"at \",\"start\":60.91218188476562,\"end\":61.27581811523437},{\"word\":\"C \",\"start\":61.27581811523437,\"end\":61.63945458984375},{\"word\":\"H \",\"start\":61.63945458984375,\"end\":62.0030908203125},{\"word\":\"H \",\"start\":62.0030908203125,\"end\":62.36672729492187},{\"word\":\"J \",\"start\":62.36672729492187,\"end\":62.73036352539062},{\"word\":\"dot \",\"start\":62.73036352539062,\"end\":63.094},{\"word\":\"com.\",\"start\":63.094,\"end\":63.45763647460937},{\"word\":\" What \",\"start\":63.726375,\"end\":64.09001147460937},{\"word\":\"company \",\"start\":64.09001147460937,\"end\":64.45364770507813},{\"word\":\"are \",\"start\":64.45364770507813,\"end\":64.8172841796875},{\"word\":\"you \",\"start\":64.7907802734375,\"end\":65.15441674804687},{\"word\":\"with?\",\"start\":64.7907802734375,\"end\":65.15441674804687}],\"metadata\":{\"response_id\":7}},{\"role\":\"user\",\"content\":\"College Hunks on Jack and Moving. \",\"words\":[{\"word\":\"College \",\"start\":66.467,\"end\":66.787},{\"word\":\"Hunks \",\"start\":66.787,\"end\":67.18700000000001},{\"word\":\"on \",\"start\":67.18700000000001,\"end\":67.427},{\"word\":\"Jack \",\"start\":67.427,\"end\":67.587},{\"word\":\"and \",\"start\":67.587,\"end\":67.747},{\"word\":\"Moving. \",\"start\":67.747,\"end\":67.98700000000001}]},{\"role\":\"agent\",\"content\":\"Got it — is the company name College Hunks Hauling Junk?\",\"words\":[{\"word\":\"Got \",\"start\":69.09,\"end\":69.45363647460937},{\"word\":\"it \",\"start\":69.45363647460937,\"end\":69.81727270507812},{\"word\":\"— \",\"start\":69.81727270507812,\"end\":70.1809091796875},{\"word\":\"is \",\"start\":70.1809091796875,\"end\":70.54454541015625},{\"word\":\"the \",\"start\":70.54454541015625,\"end\":70.90818188476563},{\"word\":\"company \",\"start\":70.90818188476563,\"end\":71.27181811523438},{\"word\":\"name \",\"start\":71.27181811523438,\"end\":71.63545458984375},{\"word\":\"College \",\"start\":71.63545458984375,\"end\":71.9990908203125},{\"word\":\"Hunks \",\"start\":71.9990908203125,\"end\":72.36272729492188},{\"word\":\"Hauling \",\"start\":72.36272729492188,\"end\":72.72636352539062},{\"word\":\"Junk?\",\"start\":72.4647802734375,\"end\":72.82841674804688}],\"metadata\":{\"response_id\":9}},{\"role\":\"user\",\"content\":\"College, I'm calling, drunk, and moving. \",\"words\":[{\"word\":\"College, \",\"start\":75.806995,\"end\":76.607},{\"word\":\"I'm \",\"start\":76.607,\"end\":76.68700000000001},{\"word\":\"calling, \",\"start\":76.68700000000001,\"end\":77.086994},{\"word\":\"drunk, \",\"start\":77.086994,\"end\":77.327},{\"word\":\"and \",\"start\":77.327,\"end\":77.40699400000001},{\"word\":\"moving. \",\"start\":77.40699400000001,\"end\":77.647}]},{\"role\":\"agent\",\"content\":\"Thanks for clarifying! College Hunks Hauling Junk and Moving it is. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Thanks \",\"start\":78.708,\"end\":79.07163647460938},{\"word\":\"for \",\"start\":79.07163647460938,\"end\":79.43527270507812},{\"word\":\"clarifying!\",\"start\":79.43527270507812,\"end\":79.7989091796875},{\"word\":\" College \",\"start\":80.01991674804688,\"end\":80.38355297851562},{\"word\":\"Hunks \",\"start\":80.38355297851562,\"end\":80.747189453125},{\"word\":\"Hauling \",\"start\":80.747189453125,\"end\":81.11082568359375},{\"word\":\"Junk \",\"start\":81.11082568359375,\"end\":81.47446215820312},{\"word\":\"and \",\"start\":81.47446215820312,\"end\":81.83809838867188},{\"word\":\"Moving \",\"start\":81.83809838867188,\"end\":82.20173486328125},{\"word\":\"it \",\"start\":82.00148852539063,\"end\":82.365125},{\"word\":\"is.\",\"start\":82.00148852539063,\"end\":82.365125},{\"word\":\" How \",\"start\":82.365125,\"end\":82.72876147460937},{\"word\":\"many \",\"start\":82.72876147460937,\"end\":83.09239770507813},{\"word\":\"reps \",\"start\":83.09239770507813,\"end\":83.4560341796875},{\"word\":\"do \",\"start\":83.4560341796875,\"end\":83.81967041015625},{\"word\":\"you \",\"start\":83.81967041015625,\"end\":84.18330688476563},{\"word\":\"have \",\"start\":84.18330688476563,\"end\":84.54694311523437},{\"word\":\"on \",\"start\":84.54694311523437,\"end\":84.91057958984375},{\"word\":\"the \",\"start\":84.91057958984375,\"end\":85.2742158203125},{\"word\":\"phones, \",\"start\":85.2742158203125,\"end\":85.63785229492187},{\"word\":\"inbound \",\"start\":85.3567802734375,\"end\":85.72041674804687},{\"word\":\"or \",\"start\":85.3567802734375,\"end\":85.72041674804687},{\"word\":\"outbound?\",\"start\":85.3567802734375,\"end\":85.72041674804687}],\"metadata\":{\"response_id\":10}},{\"role\":\"user\",\"content\":\"About twenty outbound. \",\"words\":[{\"word\":\"About \",\"start\":88.556995,\"end\":88.87699500000001},{\"word\":\"twenty \",\"start\":88.87699500000001,\"end\":89.11699},{\"word\":\"outbound. \",\"start\":89.11699,\"end\":89.59700000000001}]},{\"role\":\"agent\",\"content\":\"Thanks, about twenty outbound reps. 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            "transcript": "Agent: Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\nUser: Yes. \nAgent: Awesome! What brought you to Pipes today?\nUser: So I I just set up a demo for this afternoon at two PM, but I haven't got an email or anything yet. \nUser: I just wanted to make sure that it was confirmed for this afternoon at two PM. \nAgent: Got it, you want to confirm your demo for this afternoon at two PM. Could I get your first name to pull up your details?\nUser: Sure, James. \nAgent: Thanks, James. And your last name is?\nUser: Miller. \nAgent: Perfect, James Miller. What’s the best email to send you more info? We have none on file yet.\nUser: James dot miller at c h h j dot com. \nAgent: Just to confirm, that’s james dot miller at C H H J dot com?\nUser: Yes. \nAgent: Got it, James dot miller at C H H J dot com. What company are you with?\nUser: College Hunks on Jack and Moving. \nAgent: Got it — is the company name College Hunks Hauling Junk?\nUser: College, I'm calling, drunk, and moving. \nAgent: Thanks for clarifying! College Hunks Hauling Junk and Moving it is. How many reps do you have on the phones, inbound or outbound?\nUser: About twenty outbound. \nAgent: Thanks, about twenty outbound reps. What’s been the biggest headache lately with leads or sales follow-up?\nUser: Well, I just wanna confirm the demo this afternoon at two PM. I'd already set it up. \nAgent: Got it, \nUser: I \nAgent: James. I’ve \nUser: already answered all these questions. \nAgent: You’re right, James, no need to go over it again. I’ve got your demo locked in for two PM this afternoon. We’ll send you an invite shortly. Talk soon!\n",
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It's the high table. \",\"words\":[{\"word\":\"I \",\"start\":104.72999999999999,\"end\":105.05},{\"word\":\"you \",\"start\":106.150005,\"end\":106.39},{\"word\":\"just \",\"start\":106.39,\"end\":106.71},{\"word\":\"asked \",\"start\":106.71,\"end\":106.95},{\"word\":\"that \",\"start\":106.95,\"end\":107.11000399999999},{\"word\":\"earlier. \",\"start\":107.11000399999999,\"end\":107.58999999999999},{\"word\":\"It's \",\"start\":107.58999999999999,\"end\":107.91},{\"word\":\"the \",\"start\":107.91,\"end\":108.07},{\"word\":\"high \",\"start\":108.07,\"end\":108.31},{\"word\":\"table. \",\"start\":108.31,\"end\":108.63}]},{\"role\":\"agent\",\"content\":\"Got it — The High Table. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Got \",\"start\":110.255,\"end\":110.68946923828125},{\"word\":\"it \",\"start\":110.68946923828125,\"end\":111.1239384765625},{\"word\":\"— \",\"start\":111.1239384765625,\"end\":111.55840795898438},{\"word\":\"The \",\"start\":111.55840795898438,\"end\":111.99287719726563},{\"word\":\"High \",\"start\":111.99287719726563,\"end\":112.42734643554688},{\"word\":\"Table.\",\"start\":112.42734643554688,\"end\":112.86181567382812},{\"word\":\" How \",\"start\":113.26708325195312,\"end\":113.701552734375},{\"word\":\"many \",\"start\":113.701552734375,\"end\":114.13602197265625},{\"word\":\"reps \",\"start\":114.13602197265625,\"end\":114.5704912109375},{\"word\":\"do \",\"start\":114.5704912109375,\"end\":115.00496044921876},{\"word\":\"you \",\"start\":115.00496044921876,\"end\":115.4394296875},{\"word\":\"have \",\"start\":115.4394296875,\"end\":115.87389916992187},{\"word\":\"on \",\"start\":115.87389916992187,\"end\":116.30836840820312},{\"word\":\"the \",\"start\":116.30836840820312,\"end\":116.74283764648438},{\"word\":\"phones, \",\"start\":116.74283764648438,\"end\":117.17730688476563},{\"word\":\"inbound \",\"start\":116.75773901367188,\"end\":117.19220825195312},{\"word\":\"or \",\"start\":116.75773901367188,\"end\":117.19220825195312},{\"word\":\"outbound?\",\"start\":116.75773901367188,\"end\":117.19220825195312}],\"metadata\":{\"response_id\":17}},{\"role\":\"user\",\"content\":\"Fifty. \",\"words\":[{\"word\":\"Fifty. \",\"start\":120.790004,\"end\":121.11000399999999}]},{\"role\":\"agent\",\"content\":\"Got it. What’s been the biggest headache lately with leads or sales follow-up?\",\"words\":[{\"word\":\"Got \",\"start\":123.326,\"end\":123.79317138671875},{\"word\":\"it. \",\"start\":123.79317138671875,\"end\":124.26034252929688},{\"word\":\"What’s \",\"start\":124.45345825195312,\"end\":124.92062963867187},{\"word\":\"been \",\"start\":124.92062963867187,\"end\":125.38780078125},{\"word\":\"the \",\"start\":125.38780078125,\"end\":125.85497216796875},{\"word\":\"biggest \",\"start\":125.85497216796875,\"end\":126.3221435546875},{\"word\":\"headache \",\"start\":126.3221435546875,\"end\":126.78931469726562},{\"word\":\"lately \",\"start\":126.78931469726562,\"end\":127.25648608398437},{\"word\":\"with \",\"start\":127.25648608398437,\"end\":127.7236572265625},{\"word\":\"leads \",\"start\":127.7236572265625,\"end\":128.19082861328124},{\"word\":\"or \",\"start\":128.19082861328124,\"end\":128.65799975585938},{\"word\":\"sales \",\"start\":128.65799975585938,\"end\":129.12517114257813},{\"word\":\"follow-up?\",\"start\":128.79912036132814,\"end\":129.26629174804688}],\"metadata\":{\"response_id\":18}},{\"role\":\"user\",\"content\":\"I'd say it's a mix of both. \",\"words\":[{\"word\":\"I'd \",\"start\":134.47001,\"end\":135.03001},{\"word\":\"say \",\"start\":135.03001,\"end\":135.51000000000002},{\"word\":\"it's \",\"start\":135.51000000000002,\"end\":135.91001},{\"word\":\"a \",\"start\":135.91001,\"end\":135.99},{\"word\":\"mix \",\"start\":135.99,\"end\":136.23000000000002},{\"word\":\"of \",\"start\":136.23000000000002,\"end\":136.39001000000002},{\"word\":\"both. \",\"start\":136.39001000000002,\"end\":136.63000000000002}]},{\"role\":\"agent\",\"content\":\"Makes sense — both sides usually feel that pain.\\n\\nWhat day and time would you prefer for a full demo with one of our Account Executives?\",\"words\":[{\"word\":\"Makes \",\"start\":138.676,\"end\":139.14317138671876},{\"word\":\"sense \",\"start\":139.14317138671876,\"end\":139.61034252929687},{\"word\":\"— \",\"start\":139.61034252929687,\"end\":140.07751391601562},{\"word\":\"both \",\"start\":140.07751391601562,\"end\":140.54468505859376},{\"word\":\"sides \",\"start\":140.54468505859376,\"end\":141.0118564453125},{\"word\":\"usually \",\"start\":141.0118564453125,\"end\":141.4790275878906},{\"word\":\"feel \",\"start\":141.4790275878906,\"end\":141.9461989746094},{\"word\":\"that \",\"start\":141.9461989746094,\"end\":142.4133701171875},{\"word\":\"pain.\",\"start\":142.4133701171875,\"end\":142.88054150390624},{\"word\":\"\\n\\nWhat \",\"start\":142.94695825195313,\"end\":143.44695825195313},{\"word\":\"day \",\"start\":143.44695825195313,\"end\":143.94695825195313},{\"word\":\"and \",\"start\":143.94695825195313,\"end\":144.44695825195313},{\"word\":\"time \",\"start\":144.44695825195313,\"end\":144.94695825195313},{\"word\":\"would \",\"start\":144.94695825195313,\"end\":145.44695825195313},{\"word\":\"you \",\"start\":145.44695825195313,\"end\":145.94695825195313},{\"word\":\"prefer \",\"start\":145.94695825195313,\"end\":146.44695825195313},{\"word\":\"for \",\"start\":146.44695825195313,\"end\":146.94695825195313},{\"word\":\"a \",\"start\":146.94695825195313,\"end\":147.44695825195313},{\"word\":\"full \",\"start\":147.44695825195313,\"end\":147.94695825195313},{\"word\":\"demo \",\"start\":147.94695825195313,\"end\":148.44695825195313},{\"word\":\"with \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"one \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"of \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"our \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"Account \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"Executives?\",\"start\":148.1819167480469,\"end\":148.6819167480469}],\"metadata\":{\"response_id\":19}},{\"role\":\"user\",\"content\":\"Tomorrow at twelve PM would be perfect. During lunchtime. \",\"words\":[{\"word\":\"Tomorrow \",\"start\":151.15,\"end\":151.79000000000002},{\"word\":\"at \",\"start\":151.79000000000002,\"end\":152.27},{\"word\":\"twelve \",\"start\":153.21,\"end\":153.61},{\"word\":\"PM \",\"start\":153.61,\"end\":154.08999},{\"word\":\"would \",\"start\":154.08999,\"end\":154.41},{\"word\":\"be \",\"start\":154.41,\"end\":154.64999},{\"word\":\"perfect. \",\"start\":154.64999,\"end\":155.05},{\"word\":\"During \",\"start\":156.42001000000002,\"end\":156.82000000000002},{\"word\":\"lunchtime. \",\"start\":156.82000000000002,\"end\":157.38000000000002}]},{\"role\":\"agent\",\"content\":\"Perfect — I’ve got the demo for tomorrow at twelve PM. We’ll send the invite over soon. Talk soon!\",\"words\":[{\"word\":\"Perfect \",\"start\":162.415,\"end\":162.915},{\"word\":\"— \",\"start\":162.915,\"end\":163.415},{\"word\":\"I’ve \",\"start\":163.415,\"end\":163.915},{\"word\":\"got \",\"start\":163.915,\"end\":164.415},{\"word\":\"the \",\"start\":164.415,\"end\":164.915},{\"word\":\"demo \",\"start\":164.915,\"end\":165.415},{\"word\":\"for \",\"start\":165.415,\"end\":165.915},{\"word\":\"tomorrow \",\"start\":165.915,\"end\":166.415},{\"word\":\"at \",\"start\":166.415,\"end\":166.915},{\"word\":\"twelve \",\"start\":166.915,\"end\":167.415},{\"word\":\"PM. \",\"start\":167.29541674804688,\"end\":167.79541674804688},{\"word\":\"We’ll \",\"start\":167.79541674804688,\"end\":168.29541674804688},{\"word\":\"send \",\"start\":168.29541674804688,\"end\":168.79541674804688},{\"word\":\"the \",\"start\":168.79541674804688,\"end\":169.29541674804688},{\"word\":\"invite \",\"start\":169.29541674804688,\"end\":169.79541674804688},{\"word\":\"over \",\"start\":169.4925,\"end\":169.9925},{\"word\":\"soon. \",\"start\":169.4925,\"end\":169.9925},{\"word\":\"Talk \",\"start\":169.9925,\"end\":170.4925},{\"word\":\"soon!\",\"start\":170.4925,\"end\":170.9925}],\"metadata\":{\"response_id\":21}},{\"role\":\"user\",\"content\":\"Okay. \",\"words\":[{\"word\":\"Okay. \",\"start\":172.43,\"end\":172.75}]},{\"role\":\"user\",\"content\":\"Alright. \",\"words\":[{\"word\":\"Alright. \",\"start\":175.79000000000002,\"end\":176.19}]},{\"role\":\"agent\",\"content\":\"I’ve got \",\"words\":[{\"word\":\"I’ve \",\"start\":175.414,\"end\":175.914},{\"word\":\"got \",\"start\":175.914,\"end\":176.414}],\"metadata\":{\"response_id\":22}},{\"role\":\"user\",\"content\":\"Bye bye. \",\"words\":[{\"word\":\"Bye \",\"start\":176.48000000000002,\"end\":176.80001000000001},{\"word\":\"bye. \",\"start\":176.80001000000001,\"end\":177.04000000000002}]},{\"role\":\"agent\",\"content\":\"Thanks again \",\"words\":[{\"word\":\"Thanks \",\"start\":179.851,\"end\":180.351},{\"word\":\"again \",\"start\":180.351,\"end\":180.851}],\"metadata\":{\"response_id\":23}},{\"role\":\"user\",\"content\":\"Okay. \",\"words\":[{\"word\":\"Okay. \",\"start\":180.88000000000002,\"end\":181.28001}]},{\"role\":\"agent\",\"content\":\"— \",\"words\":[{\"word\":\"— \",\"start\":180.851,\"end\":181.351}],\"metadata\":{\"response_id\":23}},{\"role\":\"user\",\"content\":\"Bye. \",\"words\":[{\"word\":\"Bye. \",\"start\":181.47,\"end\":181.79000000000002}]},{\"role\":\"agent\",\"content\":\"Thanks for your time — I’ll let \",\"words\":[{\"word\":\"Thanks \",\"start\":185.955,\"end\":186.455},{\"word\":\"for \",\"start\":186.455,\"end\":186.955},{\"word\":\"your \",\"start\":186.955,\"end\":187.455},{\"word\":\"time \",\"start\":187.455,\"end\":187.955},{\"word\":\"— \",\"start\":187.955,\"end\":188.455},{\"word\":\"I’ll \",\"start\":188.455,\"end\":188.955},{\"word\":\"let \",\"start\":188.955,\"end\":189.455}],\"metadata\":{\"response_id\":24}},{\"role\":\"user\",\"content\":\"Okay. \",\"words\":[{\"word\":\"Okay. \",\"start\":189.54000000000002,\"end\":189.86}]},{\"role\":\"agent\",\"content\":\"you \",\"words\":[{\"word\":\"you \",\"start\":189.455,\"end\":189.955}],\"metadata\":{\"response_id\":24}},{\"role\":\"user\",\"content\":\"Bye. \",\"words\":[{\"word\":\"Bye. \",\"start\":189.86,\"end\":190.10000000000002}]}],\"transcript_with_tool_calls\":[{\"role\":\"agent\",\"content\":\"Hey, this is Eric AI, digital CEO of Pipes.ai on a recorded line, can you hear me ok?\",\"words\":[{\"word\":\"Hey, \",\"start\":0.186,\"end\":0.594163330078125},{\"word\":\"this \",\"start\":0.594163330078125,\"end\":1.002326416015625},{\"word\":\"is \",\"start\":1.002326416015625,\"end\":1.41048974609375},{\"word\":\"Eric \",\"start\":1.41048974609375,\"end\":1.818653076171875},{\"word\":\"AI, \",\"start\":1.818653076171875,\"end\":2.22681640625},{\"word\":\"digital \",\"start\":2.22681640625,\"end\":2.6349794921875},{\"word\":\"CEO \",\"start\":2.6349794921875,\"end\":3.043142822265625},{\"word\":\"of \",\"start\":3.043142822265625,\"end\":3.45130615234375},{\"word\":\"Pipes.ai \",\"start\":3.45130615234375,\"end\":3.859469482421875},{\"word\":\"on \",\"start\":3.859469482421875,\"end\":4.267632568359375},{\"word\":\"a \",\"start\":4.267632568359375,\"end\":4.6757958984375},{\"word\":\"recorded \",\"start\":4.6757958984375,\"end\":5.083959228515625},{\"word\":\"line, \",\"start\":5.083959228515625,\"end\":5.49212255859375},{\"word\":\"can \",\"start\":5.49212255859375,\"end\":5.90028564453125},{\"word\":\"you \",\"start\":5.90028564453125,\"end\":6.308448974609375},{\"word\":\"hear \",\"start\":6.308448974609375,\"end\":6.7166123046875},{\"word\":\"me \",\"start\":6.45037841796875,\"end\":6.858541748046875},{\"word\":\"ok?\",\"start\":6.45037841796875,\"end\":6.858541748046875}],\"metadata\":{\"response_id\":0}},{\"role\":\"user\",\"content\":\"Yes. I can hear you. \",\"words\":[{\"word\":\"Yes. \",\"start\":8.6,\"end\":9.24},{\"word\":\"I \",\"start\":9.24,\"end\":9.48},{\"word\":\"can \",\"start\":9.48,\"end\":9.719999999999999},{\"word\":\"hear \",\"start\":9.719999999999999,\"end\":9.880001},{\"word\":\"you. \",\"start\":9.880001,\"end\":10.04}]},{\"role\":\"agent\",\"content\":\"Great — what brought you to Pipes today?\",\"words\":[{\"word\":\"Great \",\"start\":11.074,\"end\":11.482163330078125},{\"word\":\"— \",\"start\":11.482163330078125,\"end\":11.890326416015625},{\"word\":\"what \",\"start\":11.890326416015625,\"end\":12.29848974609375},{\"word\":\"brought \",\"start\":12.29848974609375,\"end\":12.706653076171875},{\"word\":\"you \",\"start\":12.706653076171875,\"end\":13.11481640625},{\"word\":\"to \",\"start\":13.11481640625,\"end\":13.5229794921875},{\"word\":\"Pipes 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\",\"start\":31.2254609375,\"end\":31.606921875},{\"word\":\"at \",\"start\":31.606921875,\"end\":31.988383056640625},{\"word\":\"all \",\"start\":31.988383056640625,\"end\":32.36984399414062},{\"word\":\"— \",\"start\":32.36984399414062,\"end\":32.751304931640625},{\"word\":\"I’ll \",\"start\":32.751304931640625,\"end\":33.13276586914063},{\"word\":\"keep \",\"start\":32.81870556640625,\"end\":33.200166748046875},{\"word\":\"it \",\"start\":32.81870556640625,\"end\":33.200166748046875},{\"word\":\"simple.\",\"start\":32.81870556640625,\"end\":33.200166748046875},{\"word\":\"\\n\\nWhat \",\"start\":33.200166748046875,\"end\":33.58162768554688},{\"word\":\"company \",\"start\":33.58162768554688,\"end\":33.96308862304687},{\"word\":\"are \",\"start\":33.96308862304687,\"end\":34.344549560546874},{\"word\":\"you \",\"start\":34.20712231445312,\"end\":34.588583251953125},{\"word\":\"with?\",\"start\":34.20712231445312,\"end\":34.588583251953125}],\"metadata\":{\"response_id\":5}},{\"role\":\"user\",\"content\":\"Pipes. \",\"words\":[{\"word\":\"Pipes. \",\"start\":36.550000000000004,\"end\":37.03}]},{\"role\":\"agent\",\"content\":\"Perfect — what’s your first name?\",\"words\":[{\"word\":\"Perfect \",\"start\":38.056,\"end\":38.4374609375},{\"word\":\"— \",\"start\":38.4374609375,\"end\":38.818921875},{\"word\":\"what’s \",\"start\":38.818921875,\"end\":39.200383056640625},{\"word\":\"your \",\"start\":39.200383056640625,\"end\":39.58184399414063},{\"word\":\"first \",\"start\":39.58184399414063,\"end\":39.96330493164062},{\"word\":\"name?\",\"start\":39.96330493164062,\"end\":40.34476586914062}],\"metadata\":{\"response_id\":6}},{\"role\":\"user\",\"content\":\"Oh, sorry. The company name is actually the high table. \",\"words\":[{\"word\":\"Oh, \",\"start\":42.800000000000004,\"end\":43.12000200000001},{\"word\":\"sorry. \",\"start\":43.12000200000001,\"end\":43.52},{\"word\":\"The \",\"start\":43.52,\"end\":44.080000000000005},{\"word\":\"company \",\"start\":44.080000000000005,\"end\":44.480000000000004},{\"word\":\"name \",\"start\":44.480000000000004,\"end\":44.800000000000004},{\"word\":\"is \",\"start\":44.800000000000004,\"end\":44.960002},{\"word\":\"actually \",\"start\":44.960002,\"end\":45.2},{\"word\":\"the \",\"start\":45.45,\"end\":45.77},{\"word\":\"high \",\"start\":45.77,\"end\":46.09},{\"word\":\"table. \",\"start\":46.09,\"end\":46.49}]},{\"role\":\"agent\",\"content\":\"Got it — The High Table. And what’s your last name?\",\"words\":[{\"word\":\"Got \",\"start\":47.445,\"end\":47.8207724609375},{\"word\":\"it \",\"start\":47.8207724609375,\"end\":48.196544921875},{\"word\":\"— \",\"start\":48.196544921875,\"end\":48.5723173828125},{\"word\":\"The \",\"start\":48.5723173828125,\"end\":48.94808984375},{\"word\":\"High \",\"start\":48.94808984375,\"end\":49.323862548828124},{\"word\":\"Table. \",\"start\":49.047144287109376,\"end\":49.42291674804687},{\"word\":\"And \",\"start\":49.42291674804687,\"end\":49.79868920898438},{\"word\":\"what’s \",\"start\":49.79868920898438,\"end\":50.174461669921875},{\"word\":\"your \",\"start\":50.174461669921875,\"end\":50.55023413085937},{\"word\":\"last \",\"start\":50.55023413085937,\"end\":50.92600659179688},{\"word\":\"name?\",\"start\":50.92600659179688,\"end\":51.301779052734375}],\"metadata\":{\"response_id\":7}},{\"role\":\"user\",\"content\":\"Cartagena. That's c a r t a g e n a \",\"words\":[{\"word\":\"Cartagena. \",\"start\":53.84,\"end\":54.88},{\"word\":\"That's \",\"start\":54.88,\"end\":55.28},{\"word\":\"c \",\"start\":55.730003,\"end\":56.290000000000006},{\"word\":\"a \",\"start\":56.790000000000006,\"end\":57.27},{\"word\":\"r \",\"start\":57.92,\"end\":58.24},{\"word\":\"t \",\"start\":59.17,\"end\":59.650000000000006},{\"word\":\"a \",\"start\":60.24,\"end\":60.56},{\"word\":\"g \",\"start\":61.160003,\"end\":61.56},{\"word\":\"e \",\"start\":62.190000000000005,\"end\":62.59},{\"word\":\"n \",\"start\":63.050000000000004,\"end\":63.53},{\"word\":\"a \",\"start\":64.2,\"end\":64.52}]},{\"role\":\"user\",\"content\":\"s. \",\"words\":[{\"word\":\"s. \",\"start\":65.099994,\"end\":65.499996}]},{\"role\":\"agent\",\"content\":\"And your first name is Jose, is that right?\",\"words\":[{\"word\":\"And \",\"start\":66.581,\"end\":66.98505639648438},{\"word\":\"your 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It's the high table. \",\"words\":[{\"word\":\"I \",\"start\":104.72999999999999,\"end\":105.05},{\"word\":\"you \",\"start\":106.150005,\"end\":106.39},{\"word\":\"just \",\"start\":106.39,\"end\":106.71},{\"word\":\"asked \",\"start\":106.71,\"end\":106.95},{\"word\":\"that \",\"start\":106.95,\"end\":107.11000399999999},{\"word\":\"earlier. \",\"start\":107.11000399999999,\"end\":107.58999999999999},{\"word\":\"It's \",\"start\":107.58999999999999,\"end\":107.91},{\"word\":\"the \",\"start\":107.91,\"end\":108.07},{\"word\":\"high \",\"start\":108.07,\"end\":108.31},{\"word\":\"table. \",\"start\":108.31,\"end\":108.63}]},{\"role\":\"agent\",\"content\":\"Got it — The High Table. How many reps do you have on the phones, inbound or outbound?\",\"words\":[{\"word\":\"Got \",\"start\":110.255,\"end\":110.68946923828125},{\"word\":\"it \",\"start\":110.68946923828125,\"end\":111.1239384765625},{\"word\":\"— \",\"start\":111.1239384765625,\"end\":111.55840795898438},{\"word\":\"The \",\"start\":111.55840795898438,\"end\":111.99287719726563},{\"word\":\"High \",\"start\":111.99287719726563,\"end\":112.42734643554688},{\"word\":\"Table.\",\"start\":112.42734643554688,\"end\":112.86181567382812},{\"word\":\" How \",\"start\":113.26708325195312,\"end\":113.701552734375},{\"word\":\"many \",\"start\":113.701552734375,\"end\":114.13602197265625},{\"word\":\"reps \",\"start\":114.13602197265625,\"end\":114.5704912109375},{\"word\":\"do \",\"start\":114.5704912109375,\"end\":115.00496044921876},{\"word\":\"you \",\"start\":115.00496044921876,\"end\":115.4394296875},{\"word\":\"have \",\"start\":115.4394296875,\"end\":115.87389916992187},{\"word\":\"on \",\"start\":115.87389916992187,\"end\":116.30836840820312},{\"word\":\"the \",\"start\":116.30836840820312,\"end\":116.74283764648438},{\"word\":\"phones, \",\"start\":116.74283764648438,\"end\":117.17730688476563},{\"word\":\"inbound \",\"start\":116.75773901367188,\"end\":117.19220825195312},{\"word\":\"or \",\"start\":116.75773901367188,\"end\":117.19220825195312},{\"word\":\"outbound?\",\"start\":116.75773901367188,\"end\":117.19220825195312}],\"metadata\":{\"response_id\":17}},{\"role\":\"user\",\"content\":\"Fifty. \",\"words\":[{\"word\":\"Fifty. \",\"start\":120.790004,\"end\":121.11000399999999}]},{\"role\":\"agent\",\"content\":\"Got it. What’s been the biggest headache lately with leads or sales follow-up?\",\"words\":[{\"word\":\"Got \",\"start\":123.326,\"end\":123.79317138671875},{\"word\":\"it. \",\"start\":123.79317138671875,\"end\":124.26034252929688},{\"word\":\"What’s \",\"start\":124.45345825195312,\"end\":124.92062963867187},{\"word\":\"been \",\"start\":124.92062963867187,\"end\":125.38780078125},{\"word\":\"the \",\"start\":125.38780078125,\"end\":125.85497216796875},{\"word\":\"biggest \",\"start\":125.85497216796875,\"end\":126.3221435546875},{\"word\":\"headache \",\"start\":126.3221435546875,\"end\":126.78931469726562},{\"word\":\"lately \",\"start\":126.78931469726562,\"end\":127.25648608398437},{\"word\":\"with \",\"start\":127.25648608398437,\"end\":127.7236572265625},{\"word\":\"leads \",\"start\":127.7236572265625,\"end\":128.19082861328124},{\"word\":\"or \",\"start\":128.19082861328124,\"end\":128.65799975585938},{\"word\":\"sales \",\"start\":128.65799975585938,\"end\":129.12517114257813},{\"word\":\"follow-up?\",\"start\":128.79912036132814,\"end\":129.26629174804688}],\"metadata\":{\"response_id\":18}},{\"role\":\"user\",\"content\":\"I'd say it's a mix of both. \",\"words\":[{\"word\":\"I'd \",\"start\":134.47001,\"end\":135.03001},{\"word\":\"say \",\"start\":135.03001,\"end\":135.51000000000002},{\"word\":\"it's \",\"start\":135.51000000000002,\"end\":135.91001},{\"word\":\"a \",\"start\":135.91001,\"end\":135.99},{\"word\":\"mix \",\"start\":135.99,\"end\":136.23000000000002},{\"word\":\"of \",\"start\":136.23000000000002,\"end\":136.39001000000002},{\"word\":\"both. \",\"start\":136.39001000000002,\"end\":136.63000000000002}]},{\"role\":\"agent\",\"content\":\"Makes sense — both sides usually feel that pain.\\n\\nWhat day and time would you prefer for a full demo with one of our Account Executives?\",\"words\":[{\"word\":\"Makes \",\"start\":138.676,\"end\":139.14317138671876},{\"word\":\"sense \",\"start\":139.14317138671876,\"end\":139.61034252929687},{\"word\":\"— \",\"start\":139.61034252929687,\"end\":140.07751391601562},{\"word\":\"both \",\"start\":140.07751391601562,\"end\":140.54468505859376},{\"word\":\"sides \",\"start\":140.54468505859376,\"end\":141.0118564453125},{\"word\":\"usually \",\"start\":141.0118564453125,\"end\":141.4790275878906},{\"word\":\"feel \",\"start\":141.4790275878906,\"end\":141.9461989746094},{\"word\":\"that \",\"start\":141.9461989746094,\"end\":142.4133701171875},{\"word\":\"pain.\",\"start\":142.4133701171875,\"end\":142.88054150390624},{\"word\":\"\\n\\nWhat \",\"start\":142.94695825195313,\"end\":143.44695825195313},{\"word\":\"day \",\"start\":143.44695825195313,\"end\":143.94695825195313},{\"word\":\"and \",\"start\":143.94695825195313,\"end\":144.44695825195313},{\"word\":\"time \",\"start\":144.44695825195313,\"end\":144.94695825195313},{\"word\":\"would \",\"start\":144.94695825195313,\"end\":145.44695825195313},{\"word\":\"you \",\"start\":145.44695825195313,\"end\":145.94695825195313},{\"word\":\"prefer \",\"start\":145.94695825195313,\"end\":146.44695825195313},{\"word\":\"for \",\"start\":146.44695825195313,\"end\":146.94695825195313},{\"word\":\"a \",\"start\":146.94695825195313,\"end\":147.44695825195313},{\"word\":\"full \",\"start\":147.44695825195313,\"end\":147.94695825195313},{\"word\":\"demo \",\"start\":147.94695825195313,\"end\":148.44695825195313},{\"word\":\"with \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"one \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"of \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"our \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"Account \",\"start\":148.1819167480469,\"end\":148.6819167480469},{\"word\":\"Executives?\",\"start\":148.1819167480469,\"end\":148.6819167480469}],\"metadata\":{\"response_id\":19}},{\"role\":\"user\",\"content\":\"Tomorrow at twelve PM would be perfect. During lunchtime. \",\"words\":[{\"word\":\"Tomorrow \",\"start\":151.15,\"end\":151.79000000000002},{\"word\":\"at \",\"start\":151.79000000000002,\"end\":152.27},{\"word\":\"twelve \",\"start\":153.21,\"end\":153.61},{\"word\":\"PM \",\"start\":153.61,\"end\":154.08999},{\"word\":\"would \",\"start\":154.08999,\"end\":154.41},{\"word\":\"be \",\"start\":154.41,\"end\":154.64999},{\"word\":\"perfect. \",\"start\":154.64999,\"end\":155.05},{\"word\":\"During \",\"start\":156.42001000000002,\"end\":156.82000000000002},{\"word\":\"lunchtime. \",\"start\":156.82000000000002,\"end\":157.38000000000002}]},{\"role\":\"agent\",\"content\":\"Perfect — I’ve got the demo for tomorrow at twelve PM. We’ll send the invite over soon. 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